Butler

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.

Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.

This fine Grade II
* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much-storied walls, where legendary statesmen and women once shapedthe modern world, guests are now invited to discover new and inspiring emotions and connections.

At Raffles, you arrive as a guest, leave as a friend and return as family.

As a Butler, you will act a Raffles London Ambassador taking pride in serving our guests, introducing hotel’s vast offerings, and sharing vibrant stories of this magnificent Grade II listed landmark.

You will play a key role looking after every aspect of our guests’ experience, always respecting their privacy and ensuring they truly do feel at home while staying at The Raffles London at The OWO.

You will become their first point of contact and with this in mind you will arrange for all daily services to be coordinated around their itineraries and ensure that their every wish is actioned exceeding their expectations, creating a moment of delight and surprise. Building a strong, emotional, and genuine rapport and, depending on guests’ preferences, adhere your style of service.

You will appreciate that every day is different and focus on delivering consistent and personable service.

This role may include night cover on occasions.

• Direct point of contact for the guests staying across the Butler Suites.
• Acting as a hotel ambassador promoting hotel offerings and sharing quirks and insights of the hotel’s vibrant history.
• Create positive environment for both colleagues and guests actively obtaining the feedback and looking out for any clues that could be act on to surprise and enhance guest experience.
• Engage in genuine non scripted conversations creating a home away from feel, trust and strong personal rapport with our guests.
• Responsible for every aspect of guest stay and daily operations including but not limited to room set up, amenities, warm meet & greet, room orientation, unpacking, packing, guest wardrobe, welcome drinks, organising itineraries, deliveries, gift wrapping, morning service, table setting, in room dining experience, turndown service, preparation for the departure, stock take, Butler pantries, shoe polishing, stationary.
• Respond to guests concerns and requests in a friendly manner and ensure that appropriate action is taken in close communication with all involved departments to guarantee best solution and highest satisfaction.
• Coordinate with the Housekeeping and Engineering teams to ensure the suites are ready for guest arrival and are kept in excellent condition.
• Ensure all respective amenities are setup according to guest profiles and packages booked.
• Proactively share insights about…