Hotel General Assistant Job London area,Greater London England UK,Hospitality / Hotel / Catering

SYDNEY HOUSE CHELSEA

A discreet, 18th Century Georgian townhouse located just off the King’s Road in the hear of London Chelsea.

IN BRIEF

A new exciting opportunity and position has opened up at Sydney House Chelsea :
The Hotel General Assistant. This position will support the day-to-day operation of the hotel by maintaining high standards of cleanliness, presentation and guest service across multiple departments. The role requires flexibility, attention to detail and a proactive approach to ensuring the hotel operates efficiently and consistently delivers an excellent guest experience.

Reception

Interact with customers in a professional, friendly and confident manner.
Develop relationships with regular guests to maximise sales opportunities and generate future business.
Rooming Guests and Room Service - Escort all arriving guests to their rooms; assisting with luggage & delivery of bedroom requests - drinks and extra amenities
Supporting the reception team with guest requests and checking in, providing regular break cover
Concierge support – build and maintain a working knowledge of the local (Chelsea) area, including restaurants, landmarks and places of interest; provide helpful local info and recommendations and support with transportation and restaurant reservations.

Housekeeping

To clean and service the bedrooms, bathrooms and public areas as requested, to hotel standards.
Support in pre arrival room inspections, ensuring room is ready for occupation and complete with welcome letters.
Cleaning of building exterior and public areas including bin and service areas, hotel arrival area (internal & external); plant care through the property.
Completion of minor maintenance tasks such as cleaning external lights and signage; replacing of light bulbs; highlighting maintenance issues and other tasks as assigned by the general manager.

Ensuring the linen and supplies cupboards are well stocked and well maintained & organised.

Food & Beverage

Regular support with breakfast service, ensure tables are set up and ready for service.
Maintaining high service standards within the restaurant.
Complete daily beverage and crisp stock counts.
Replenish beverages and glassware, including stock rotation and date checks.
Keeping on top of restaurant housekeeping including but not exhaustive of dusty of bar bottles, mirrors and glassware; restaurant floor (swept & mopped), cutlery and crockery clean and ready for use

WHAT YOU’LL

NEED TO DO :

Flexibility to work early shifts starting at 7am, late shifts finishing at 9am and flexibility to work both.
Know & understand Andrew Brownsword Hotels & ABode Hotels values of Originality, Personality & Quality
Assist other departments of the hotel wherever possible to deliver the best possible service
Be a focal point for our guests during service
Willing and able to be hands on and operational, focussing on guest service during key service times.
Has a positive outlook, always friendly and cheerful to guests and colleagues alike.
Always immaculately groomed, an example to others.
Is a good communicator, who loves engaging with our guests.
Raise any issues or concerns with the General Manager
Ensure all relevant statutory regulations are adhered to
Always embrace tasks you are asked to do, your work will be varied and fair but it could be anything needed to support the team or your manager.

To say thank you, we have many perks:

Competitive pay – We are proud that everyone who joins our group gets a competitive a rate of pay, irrespective of age, plus you get service charge and tips on top.
Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our…