Laundry Valet

Company Description

Raffles Hotels & Resorts

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.

This fine Grade II
* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.

At Raffles, you arrive as a guest, leave as a friend and return as family.

Scope Of Position

To maintain and repair all colleague uniforms, and hotel linen to the highest standards when needed and provide a distinctive, high standard of workmanship when assisting with guest alteration works. To assist with distribution and tracking of staff uniform and hotel linen in a warm and timely manner and work closely with the laundry team to ensure the smooth running of the operation and to avoid any discrepancies.

To act as an ambassador of the Raffles during your interaction with guests and colleagues.

• To communicate any issues or concerns regarding uniform with Laundry supervisor.
• To inspect and repair staff uniform when necessary. Should any garment be soiled or damaged beyond redemption, inform the Laundry supervisor.
• To ensure all equipment is well maintained and in proper working order. Report any malfunctioning or defects immediately.
• To keep the uniform area clean and tidy.
• To act as a team player & provide effective day to day communication with colleagues and guests.
• To maintain the stock levels of seamstress utilities.
• To monitor the quality of returned guest garments; uniform and chef wear from outside contractor.
• To follow the Lost Property procedure.
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

• Ensure that all potential and real hazards are reported immediately and rectified.
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
• Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statutes and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
• Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.

• Able to provide exceptional cleaning and service for the guests with extremely attention to details.
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
• Able to work within a team.
• Professional and well-groomed
• A proven track record…