Sales Support - Americas Team

Scott Dunn is an award-winning luxury tour operator creating tailor-made vacations to destinations all over the world. With offices in the UK, US and Singapore, we pride ourselves on providing outstanding service to all our guests from the moment they begin their research online, right the way through to post-vacation evaluations.

As part of our Americas sales team supporting both Latin and North America, the Sales Support role will provide pivotal support across the guest booking journey; supporting delivery of team targets, ensuring our exemplary service standards are met, and adding luxurious finishing touches to the holidays. The role requires strong attention to detail and a keen eye for process execution. With potential of the position leading to a sales consultant role, it’s a great opportunity for someone looking to develop their career within the travel industry.

• To be a core component of the team by dovetailing operational requirements with the Travel Consultant’s sales responsibilities, ensuring efficiency and accuracy
• Organise additional elements for the holiday such as excursions, restaurants, spa treatments in conjunction with the Travel Consultant
• Help build and design highly tailored travel quotations to deliver to guests
• Support team KPIs and targets by assisting with guest communication both pre and post booking of a luxury holiday
• Conduct pre-departure calls, walking the guest through their trip and ensuring that all service-related elements have been handled, and the guests’ questions have been answered
• Conduct post-trip calls and clearly annotating feedback in our internal database, whilst effectively handling any issues that are raised
• Support the sales team handling guest complaints pre-travel, or helping to resolve issues on the ground relating to complex multi-destination itineraries
• Assist Travel Consultant with flight time changes, making the necessary itinerary adjustments to ensure the trip continues to work as a whole.
• Support the Travel Executive team in confirming all holiday arrangements, supplier bookings/invoices are correct and ensure guest documentation is completed to the highest standard
• Act as a second pair of eyes, spotting discrepancies and areas for possible error
• Ensure a timely collection of balances
• Obtain and accurately record all required information from guests on behalf of the Travel Consultants
• To attend supplier meetings and training to ensure total immersion in the destinations offered, including visiting countries as part of a familiarisation trip

• Demonstrable attention to detail, ownership of accuracy
• An ability and desire to work in a fast-paced sales environment
• To relish the challenge of working towards targets and team KPIs
• Ability to work to deadlines and prioritise effectively
• Understanding of luxury service and guest expectations
• Self-motivated with a proactive and positive attitude
• Genuine passion for luxury travel would be beneficial
• A love of the Americas would be beneficial, with travel exposure being an advantage (not essential)

All employees must promote, understand, and apply Scott Dunn’s workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process.

• In the know - Start by listening. We take the time to understand our guests’ and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.
• In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.
• Inspiring - Look to the…