Receptionist, Hospitality ​/ Hotel ​/ Catering

Are you passionate about delivering exceptional service and creating memorable experiences for guests? Firmdale Hotels invites you to become part of our award-winning team at the Haymarket Hotel as a Receptionist.

Firmdale Hotels is renowned forits vibrant, stylish properties located in the heart of London and New York.

Each of our hotels is unique, offering guests a blend of luxury, comfort, and personalized service. We pride ourselves on fostering a positive, dynamic work environment where employees are valued and opportunities for growth are abundant.

As a Receptionist at the Haymarket Hotel, you will be the first point of contact for our guests, setting the tone for their entire stay. Your role is crucial in ensuring guests receivea warm welcome and a seamless experience from check-in to check-out.

• Welcome and assist guests with a friendly and professional demeanour.
• Efficiently managethe check-in and check-out process, ensuring all guest needs are met.
• Handle bookings,inquiries, and cancellations with accuracy and efficiency.
• Coordinate withother departments to meet guests' needs and resolve any issues.
• Maintain a high standard of accuracy in guest records and billing.
• Work closely withthe front office team to ensure smooth operations and exceptional service delivery.

• Eager to work collaboratively in a supportive team environment.
• Dedicated to providing outstanding service and exceeding guest expectations.
• Possess warmth,impeccable presentation, and excellent communication skills.
• Passionate about accuracy and keen on maintaining high standards.
• Show enthusiasm for hospitality and a genuine desire to create memorable guest experiences.

• Competitive hourly rate of £15.50 - £17.00 inclusive of service charge.
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day,benefit from everyday savings and real time financial coaching.
• Health cashplan(including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets,gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service forwork attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training,professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York.

World renowned for their unique interiors and exceptional service, the hotelsare trailblazers in hospitality and design.

We are delighted to have been recognised by thehospitalityand travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

• Proud winners ofThe Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
• Manager of the Year
  - Helle Jensen
  -Cateys 2024
• Food & Beverage Manager of theYear
  - Pedro Paulo
  - Hotel Cateys 2024
• Hotel Chef of the Year Finalist
  - Jamie Atkinson
  - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel
  -One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel
  - One AA Rosette for Culinary Excellence 2025
• Dorset Square Hotel - AA Breakfast Award
  2025
• Charlotte Street Hotel, The Soho Hotel,Knightsbridge Hotel and Number Sixteen Hotel
  - One Michelin…