Spa Butler

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.

Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.

This fine Grade II
* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much-storied walls, where legendary statesmen and women once shapedthe modern world, guests are now invited to discover new and inspiring emotions and connections.

At Raffles, you arrive as a guest, leave as a friend and return as family.

Raffles London at The OWO and The OWO Residences by Raffles operates a 120 room and suites flagship hotel at the iconic Old War Office building along with a collection of 85 exceptional branded residences at this landmark destination on Whitehall, including 12 distinct restaurants and bars Including our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness, and a 600 seated-capacity grand ballroom.

Your role will be responsible for welcoming and looking after all residents, guests and members who enter the spa, fitness, and pool areas.

The Spa Butler ensures the guests experience is up to the standards of the brand by dealing with

them directly and addressing the details behind the scenes to go above and beyond the guest expectations. Their objectives include assisting guests with spa related information, giving them personal attention, anticipating their needs and being an escort to the appropriate facilities.

You will work in close contact with all other hotel departments to ensure a smooth and consistent service, surpassing the guests’ expectations.

• Greet all arriving and departing guests by name, inquire about their level of satisfaction of the services, and always maintain positive relations.
• Recognise arrivals of all VIP guests arriving in both the spa and hotel, using name recognition whenever possible.
• Responsible for driving the guest experience and communication amongst the colleagues orchestrating a smooth guest sequence delivery.
• Ensure guest and member preferences and special requests and guest recognition are accommodated to the best of the property’s abilities.
• Ensure the spa is receiving the highest ratings from the Trust You VOG scores as well as LQA and Forbes guest satisfaction.
• Maintain guest confidentiality at all times whilst communicate guest preferences to relevant departments and co-workers.
• Deal with any guest complaints, comments or concerns with discretion and urgency.
• Maintain the provision of amenities and towels, this includes stocking fresh ones and collecting used ones and delivering them to the needful delivery points.
• Ensure treatment area lighting and music levels are correctly set and maintained.
• Knowledgeable of the spa’s reservation systems, POS system, operation & control system and laundry equipment.
• Maintain the appearance of all…