Linen Porter Job London area,Greater London England UK,Hospitality / Hotel / Catering

Location: Greater London

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.

Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

About Raffles London

Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.

This fine Grade II
* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much-storied walls, where legendary statesmen and women once shapedthe modern world, guests are now invited to discover new and inspiring emotions and connections.

At Raffles, you arrive as a guest, leave as a friend and return as family.

Job Description

SCOPE OF POSITION

To be responsible for the control of linen stocks within the Linen Room and the distribution to various departments throughout the hotel. Supporting the Linen / Uniform Porters and ensuring the upkeep of all storage areas.

RESPONSIBILITIES

Operation

To action and manage the items laundered in the Linen/Laundry areas
To action and to assist the linen deliveries in the pantry and service areas
To cover uniform issuing and dispatch to contractors the staff uniforms and guest work
To provide a great guest experience by avoiding oversights, damage and late deliveries where possible
To communicate with Laundry, guest work contractors and the equipment suppliers (regular maintenance)
To deputies during Laundry Manager’s time out of the operation
To act as an ambassador of The Raffles London at The Owo during your interaction with guests and colleagues
To ensure all floors are well stocked with linen, allowing a smooth turn round of guest rooms
To clear dirty linen continually from the floors
To deliver items of bedding to the room attendant when requested
To stock pantries observing good time management, when delivering to floors that need stock levels to be topped up urgently
To be responsible for the linen and the equipment in laundry
To ensure linen delivery and collection runs smoothly and swiftly to avoid delay
To ensure trollies are manoeuvred in a safe manner around corridors and back stairs
To communicate with Room Attendants and Laundry Manager regarding any issues of linen misuse
To ensure that the billing for the guest laundry work is handed over to the Housekeeping Coordinator
To assist with the staff uniform delivery and collection supply and maintaining staff uniforms
To maintain the hotel’s stock of linen
To be able to prioritize the daily tasks
To assist the Laundry Manager during the stock take process
To be flexible in your working hours in-line with business requirements
To cover house porter shift and night shifts when is necessary.
To maintain a clean and efficient stores and floors to attain the highest hotel & department standards
To be well groomed and wearing a clean uniform at all times
To behave towards all guest in a professional and polite manner at all times
To respect guest privacy by being quiet and respectful in the corridors and service spaces
To work carefully within a set time frame with high attention to detail
Perfor…