Hospitality ​/ Hotel ​/ Catering Co-ordinator, Server​/Wait Staff

We are seeking a friendly In-Room Dining Coordinator to join the Claridge's In-Room Dining team.

Maybourne operates some of the world's most extraordinary hotels, including Claridge's, The Connaught, The Berkeley and The Emory in London, the Maybourne Beverly Hills and the Maybourne Riviera in the South of France, where exceptional experiences and stories of distinction are crafted that celebrate the design and character of every destination.

One of Maybourne's storied hotels is Claridge's, a place shaped by centuries of enduring artistry. A rich symphony of experience, where every moment unfolds with unforgettable flair. A place where tradition is treasured and history continues to inspire. For over two hundred years, those who choose Claridge's for life's finest moments become part of its brilliant legacy.

Claridge's is a family of the best and brightest, proudly serving the best and brightest. The calibre of our staff is unparalleled, as are our esteemed guests. Our people are a manifestation of our ethos - generous, passionate and truly personal. Claridge's is a place that invites you in, embraces you, and make your spirit soar.

Straight from the kitchen to the guest's door, our In Room Dining department ensure our guests enjoy the classic Claridge's experience in the privacy and comfort of their room. You will be presenting beautifully prepared dishes with grace, precision and discretion. Working within the In Room Dining department, you will have the chance to create memorable moments in the most intimate of settings.

As In Room Dining Coordinator you will be responsible for:

• Support the In Room Dining Manager and Assistant In Room Dining Manager in coordinating our In Room dining team of approximately 27.
• Provide a legendary service to our guests whilst taking their in-room dining orders.
• Respond to all calls on the telephone and take orders according to guest requirements and upsell where appropriate to maximise revenue.
• Identify training needs from guest comments and conduct training accordingly for team members.
• Creating memorable experiences for our guests, simultaneously ensuring that service is prompt and professional, within our guests' rooms.
• Supporting all the team, including the Head Waiters and Waiters.
• Handling complaints in a timely and efficient manner.
• Ensuring that licensing laws and health and safety legislation are adhered to.

Successful candidates for our In Room Dining Coordinator opportunity will:

• Demonstrate genuine dedication to Claridge's and show a commitment to consistent quality in our product and service.
• Provide intuitive service, with absolute understanding of our guests' needs to create exceptional service experiences, that result in lasting memories
• Be motivated, creative and have worked in a similar role, within a five star or fine dining environment.
• You will have a passion for food, wine and quality products, be a team player who is an avid learner who wants to be challenged and developed.
• Be fluent in spoken and written English
• Demonstrate the ability to work in a pressured environment with the most demanding guests.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:

• Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme*.

• Subsidised…