Floor Manager

Floor Manager – Florattica Overview of Role

We are currently looking for an experienced, confident and highly organised Floor Manager to join the team at Florattica
, our premium rooftop bar in the heart of London.

As a key member of the management team, the Floor Manager will play an important role in delivering the exceptional level of service and guest experience expected from a pinnacle bar destination
.

The successful candidate will be a natural leader with a strong presence on the floor, excellent communication and organisational skills, and a genuine passion for premium hospitality, cocktails and creating memorable guest experiences.

You will have a minimum of 2 years’ experience in a Floor Manager, Assistant Manager or similar supervisory role within a high-end bar, restaurant, hotel or luxury hospitality environment.

As Floor Manager, you will be responsible for supporting the day-to-day operation of Florattica and ensuring that every service is delivered smoothly, efficiently and to the highest standards.

Key responsibilities will include:

• Leading and coordinating the floor team during service, ensuring a seamless and engaging guest experience.

• Maintaining exceptional standards of service, presentation and attention to detail throughout the venue.

• Acting as a visible and confident presence on the floor, engaging with guests and proactively managing their experience.

• Supporting the management team with the organisation and execution of daily operations.

• Conducting pre-service briefings and ensuring the team is fully informed about reservations, events, VIP guests, menu updates and operational priorities.

• Managing table flow and working closely with the reservations, bar and kitchen teams to ensure smooth service.

• Demonstrating strong knowledge of cocktails, spirits, wines and premium beverage service, and confidently supporting the team with guest recommendations.

• Ensuring the team has a strong understanding of Florattica’s cocktail offering and consistently delivers the appropriate level of product knowledge.

• Monitoring service standards and providing real-time coaching, guidance and support to team members.

• Handling guest feedback and complaints professionally, confidently and with discretion.

• Supporting the training, development and motivation of the floor team.

• Ensuring opening and closing procedures are completed accurately and consistently.

• Supporting stock awareness, operational organisation and effective communication between departments.

• Ensuring all health & safety, licensing, responsible service and company procedures are followed at all times.

• Supporting private events, activations and high-profile occasions within the venue.

• Leading by example and consistently representing the standards, culture and values of Florattica and 4C Group.

We are looking for someone who combines strong operational ability with personality, presence and a genuine passion for hospitality.

You will:

• Have a minimum of 2 years’ experience in a Floor Manager, Assistant Manager or comparable supervisory position within premium hospitality.

• Ideally have experience within a high-end cocktail bar, rooftop venue, luxury hotel, premium restaurant or destination bar
  .

• Have strong knowledge of cocktails, spirits and premium beverage service.

• Be highly organised and able to manage priorities effectively in a fast‑paced, high‑volume environment.

• Have excellent communication and interpersonal skills.

• Be a confident leader who can motivate, develop and organise a diverse team.

• Have exceptional attention to detail and a strong understanding of luxury service standards.

• Be guest-focused, proactive and comfortable building relationships with regular guests, VIPs and first‑time visitors.

• Remain calm, professional and…