Hospitality Assistant Job London area,Greater London England UK,Hospitality / Hotel / Catering

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden Group Holdings for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden Group.

Join our mission to be THE biggest and the best employee-owned insurance business.

We’re looking for a Hospitality Assistant to join our team. Reporting to the Executive Service Hospitality Lead, you will provide the highest standard of food, beverage and associated service to all hospitality customers and assist with the preparation, presentation, service delivery of the catering requirement of the site to the company’s standard and the client’s satisfaction.

Key Responsibilities

To assist as directed with all aspects of food service; ordering, preparation, and stock control for example:

Ensure all counter, and tables are set up prior to service time
Ensure all different services are all stocked up and in functioning order
To assist with basic food preparation
Ensure the service area are clean and tidy at all times
To clean and clear down the all food service areas
Ensure the cleaning schedule is followed in accordance to C.O.S.H.H regulations
To create, maintain and enhance effective customer relationships, which includes team members, the Client and individuals in the external environment.
Ensure the highest standard of customer care is used at all times always putting our customers first and before tasks
Ensure all customers are served in a friendly and efficient manner with a welcome, smile and parting thank you
Ensure all comments and complaints are dealt with according to our way and feedback is passed on immediately to the manager
To support the client and service department in the day to day business.
To communicate with client and service team, the hospitality team in organizing the daily set ups.

What do we need from you?

Previous hospitality experience - at least 2 years’ experience of working within a customer-facing environment.
Trained in manual handling and safe methods of working.
Excellent interpersonal and verbal communication skills
The willingness to strive for excellence even at busy times
Self-motivated, excellent time management and organisational skills.
Ability to deal calmly and effectively with demanding customers
To be work under your own initiative able to respond to many requests and at times work under pressure to ensure customer requirements are met

Desirable - Knowledge of room booking systems

What do we offer in return?

A career that you define.

Yes, we offer all the usual rewards and benefits - including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions and more -…