Night Manager Job London area,Greater London England UK,Hospitality / Hotel / Catering

Salary: £35350 per annum
Job Type: Permanent

Hours:

Full-time
Town:
London

The Drey, a pre-opening boutique hotel at 1 Barkston Gardens, Earl's Court, features 125 tech-enabled rooms set within a characterful historic building in West London. Designed for modern travellers, it combines the comfort of a premium hotel with the flexibility of local living. Just minutes from Earl's Court station, The Drey offers seamless digital check-in and contactless access, with no front desk or on-site dining.

Instead, it connects guests to the neighbourhood through curated partnerships with local businesses.

We are currently recruiting for a Night Manager to join our Truly Talented team.

Reporting directly to the Front Office Manager, this is an exciting role for a talented individual who is looking for career growth and for the opportunity to lead a hardworking team.

What we offer

£35350 per annum
Hotel discounts across all Axiom Hospitality hotels ‐ colleague rates and up to 50% discount on F&B;
28 days holiday, including bank holidays, increasing yearly to 33 days;
Discounts across retail, restaurants, events and more through our benefits & rewards portal;
Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
Yearly complimentary Axiom Xcape stayover after one year of service; A growing team with great training, progression, and promotion opportunities;
Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
Free meals while on shift;
Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Your role

As a Night Manager, you will be running the hotel at night.

You will manage, coach and train the team to provide courteous and efficient service to all guests and maintain the levels of service to the highest standards at all times.

You will lead by example and greet guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face to face or over the telephone.

You’ll work in a busy and hardworking team environment, where you’ll continually learn and develop.

Responsibilities of a Night Manager will include but are not limited to:

Managing the guest experience, ensuring each and every guest receives great service, defined by our values and mission statement;
Manage the departmental costs ensuring scheduling and resources are dispatched accordingly to support operational performance;
Establishing opportunities for improving operations consistently;
Address guests' service needs in a professional, positive, and timely manner;
Comply with quality assurance expectations and standards;
Regularly review our guest experience feedback, share results and comments and work to improve each facet of the business;
To work with all other departments in a suitably respectful, courteous and helpful manner;
To establish a courteous, helpful, and friendly attitude toward all guests at all times and to be confident in using guest names at every available opportunity;
To be aware of complaints/problems and bring them to the attention of the Front Office and Duty Manager and to offer assistance using your integrity;
Undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after;
Continuously improve all operational processes and ensure these are clearly communicated to the relevant team members.

The ideal person for this role will be enthusiastic about change, focused on details and trusting.

The core skills and experience required to succeed

Truly passionate about the Hospitality Industry;
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