Night Auditor

Night Auditor
The Cura Kensington, a Tribute Portfolio Hotel by Marriott About the Hotel

The Cura Kensington, a Tribute Portfolio Hotel by Marriott, is a lifestyle hotel located in West London, offering 132 contemporary bedrooms alongside a vibrant restaurant and bar. As part of Marriott’s Tribute Portfolio, the hotel delivers individualised and memorable guest experiences with a focus on personality, creativity, and exceptional service.

Our Night Auditors play a key role in ensuring the smooth overnight operation of the hotel, delivering excellent guest service while supporting both Front Office and Food & Beverage operations during night shifts.

As a Night Auditor, you will be responsible for overseeing the hotel’s overnight operations, ensuring all guest service standards are maintained while completing daily financial and operational procedures. You will act as the main point of contact for guests during the night, ensuring a safe, welcoming, and seamless experience throughout their stay.

This role requires strong attention to detail, professionalism, flexibility, and a hands-on approach, including supporting the Food & Beverage operation when required.

• Welcome guests in a professional, friendly, and engaging manner, ensuring a positive first impression of the hotel.
• Manage overnight check-in and check-out procedures efficiently, including reservations, room allocations, billing, and guest profiles using Opera PMS or similar systems.
• Complete all night audit procedures accurately, including balancing accounts, preparing reports, reconciling transactions, and ensuring financial accuracy for the business day.
• Act as the main point of contact for guests throughout the night, responding promptly and professionally to enquiries, requests, and concerns.
• Ensure the safety, security, and general wellbeing of guests and the hotel during overnight hours.
• Conduct regular floor walks throughout the night to ensure guest corridors, public areas, and hotel facilities are clean, secure, quiet, and maintained to brand standards, reporting any maintenance or security concerns appropriately.
• Provide accurate information regarding hotel facilities, services, restaurant and bar offerings, and local attractions in West London.
• Support the Food & Beverage operation when required, including assisting with guest service, restaurant setup, bar support, and maintaining service standards during busy periods or late-night operations.
• Communicate guest preferences, special occasions, allergies, and requests clearly between departments to ensure personalised service.
• Maintain cleanliness, organisation, and presentation standards across reception, lobby, restaurant, and public areas during the night shift.
• Handle guest feedback and concerns professionally, ensuring prompt resolution or escalation where appropriate.
• Work collaboratively with Front Office, Food & Beverage, Housekeeping, Kitchen, and Management teams to ensure smooth overnight operations.
• Promote hotel services and facilities to enhance guest satisfaction and overall experience.
• Inform guests about the benefits of the Marriott Bonvoy programme where appropriate.
• Maintain professional appearance, punctuality, and adherence to hotel policies, procedures, and Marriott brand standards.

• Previous experience in hospitality, hotel reception, or night audit preferred.
• Experience with in Food & Beverage operations is beneficial.
• Friendly, professional, and confident when interacting with guests.
• Strong numerical accuracy and attention to detail.
• A team player with a flexible approach to supporting different departments.
• Good organisational and communication skills.
• Ability to work independently and remain calm in a busy…