Assistant Head Concierge

Location:

art’otel London Hoxton, United Kingdom

We're recruiting for a
Assistant Head Concierge
for one of the Coolest New Hotel in Hoxton! Long revered as London’s effortlessly cool cultural core, Hoxton’s hip new resident has hit the scene. The 26-floor art’otel Hoxton promises a dazzling skyline view, ample gallery space, plus two Banksy originals preserved and on public display. With 357 guest rooms and suites, a lounge, gym and two destination restaurants.

As our
Assistant Head Concierge
,you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression every time. Your role is to support the Head Concierge and represent the department in their absence.

• Salary:£14.81 per hour plus great benefits
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Two free meals per day - including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream!
• Recommend a Friend scheme - £750
• Benefit Hub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• 24/7 access to our Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Uniforms provided & free dry cleaning
• Annual Staff parties and events

• Build strong partnerships with local restaurants, attractions, and businesses to enrich the guest experience.
• Provide tailored recommendations and arrange services such as transport, tickets, personal shopping, and more.
• Set up a comprehensive and up to date guide of local venues and experiences to support the team in delivering informed guest recommendations.
• Be fully informed of hotel operations, VIPs, events, and special requests.
• Be knowledgeable of daily operations, arrivals/departures, VIPs, groups, art’beat activities, events and times as well as special requests/arrangements.
• Provide a warm welcome and offer anticipatory and personalised service to our guests throughout their stay.
• Design and implement the department's SOP’s and service flows.
• Manage all aspects of the concierge & porters’ team, including payroll, training, recruitment, performance and discipline.

If you share a passion for art, culture, and hospitality, art’otel is where people’s talents will feel  aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service by enriching their knowledge; and by encouraging their passion for art and appetite for the finer things in life.