Guest Experience Host

Guest Experience Host - The Imperial Hotel

Location:
Bloomsbury, London

40 hours (5 Days out of 7 Days weekly rota)

We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We’re rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests. And we believe that starts with the right team.

This summer, we opened the doors to our fully re-imagined hotel, The Imperial a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and 'Arcus’ the new destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London

We’re looking for experienced, proactive and guest‑obsessed Guest Experience Host to elevate every moment of a guest’s stay. You’ll be the friendly face greeting arrivals, the helpful guide answering questions, and the dependable support ensuring our lobby, driveway and guest areas run like clockwork.

• Greet guests warmly on arrival, offering assistance with luggage and guiding them through the check‑in experience.
• Escort guests to their rooms when required, providing a brief introduction to hotel facilities.
• Offer knowledgeable, friendly advice on local attractions, transport and hotel amenities.
• Support guests throughout their stay, responding to requests promptly and professionally.
• Assist with managing guest flow during busy periods, ensuring a smooth and efficient experience.
• Coordinate with Reception, Concierge and Housekeeping to support seamless guest service.
• Monitor and manage luggage storage, ensuring items are labelled, secure and handled with care.
• Safely handle guest luggage, ensuring prompt delivery to rooms and collection on departure.
• Assist with taxis, ride‑share services and transport arrangements.
• Support group arrivals and departures, ensuring organisation and clear communication.
• Deliver service that reflects the warm, relaxed and elevated tone of Imperial London Hotels.
• Anticipate guest needs and offer proactive assistance.
• Uphold all health, safety and security procedures.

• Previous experienced in a 4*+ guest facing hospitality role with strong communication skills
• Warm, confident and naturally guest-focused
• Comfortable handling luggage safely and professionally
• A calm organiser with great attention to detail
• Able to communicate clearly in English to CEFR B2 level
• Preferably has: hotel porter/concierge experience, local area knowledge and familiarity with lifestyle or premium properties

• 28 days holiday, rising to 33 with length of service (including bank holidays)
• Access to ILH Training Academy programmes, apprenticeships and supported study
• Holiday Purchase Scheme
• Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
• Interest‑free Season Ticket Loan
• Workplace Pension
• Team Member flat rate and 50% friends and family hotel discount
• 50% discount across ILH F&B outlets
• Discounted drinks at Blooms Café
• Employee‑funded Health Cash Plan
• Local Bloomsbury discounts
• Early Pay access
• Shopping discounts with selected retailers
• Salary sacrifice schemes including nursery care, cycle to work, and technology
• Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme

Ready to Shape Memorable Arrivals and Departures?

If you thrive on helping people, love making a great first impression and enjoy being at the centre of the guest journey, we’d be delighted to hear from you!