Front of House Manager

We're hiring for a hands-on Front of House Manager responsible for overseeing the day-to-day Front of House operation at a busy premium boutique fitness studio in West London. The role combines team leadership, shift coordination, member experience, and administration, with approximately 65% of the role focused on Front of House management and 35% dedicated to administrative and operational support.

This is a highly visible and hands-on leadership position where you will be the key point of contact for the Front of House team, taking ownership of scheduling, holiday cover, shift swaps, team support, and day-to-day operational issues. You'll also spend around 15-20 hours per week working directly on the Front Desk, ensuring members receive a consistently warm, professional, and welcoming experience.

A premium boutique fitness and wellness business committed to delivering exceptional training, community, and member experiences. The studio provides a high-quality, welcoming environment where every interaction matters. The business values proactive leadership, strong operational standards, and creating a positive experience for both members and employees.

• Salary: £32,000 per annum
• Working hours:
  
  40 hours per week, with shifts scheduled across the studio's operating hours. This includes early mornings, late finishes, and weekend shifts as part of a rota. Shifts can start as early as 5:30am and finish as late as 9:30pm, so candidates must be able to travel to and from the studio at these times.
• Benefits:
  Complimentary access to fitness classes during off-peak times, alongside the opportunity to work within a premium fitness and wellness environment and be part of a strong studio community.
• Reporting to:
  Operations Manager

The Front of House Manager will take ownership of the day-to-day FOH operation, leading a team of part-time Front of House staff and ensuring the studio is consistently well covered and operating smoothly. You'll combine hands-on member-facing work with team management, scheduling, and administrative responsibilities.

• Lead, support, and develop the Front of House team, creating clear expectations around service, professionalism, presentation, and performance.
• Manage the FOH rota, including shift scheduling, holiday planning, shift swaps, and identifying and resolving gaps in coverage.
• Act as the key point of contact for the FOH team, providing support and resolving day-to-day operational questions and issues.
• Work approximately 15-20 hours per week on the Front Desk, providing hands-on cover and ensuring members receive an exceptional experience.
• Ensure the studio is appropriately staffed across mornings, mid-days, evenings, and weekends.
• Build strong relationships with members, ensuring they feel welcomed, recognised, and supported throughout their experience.
• Handle member questions, feedback, and issues confidently and professionally, escalating where appropriate.
• Maintain high standards of cleanliness, presentation, organisation, and service across all Front of House areas.
• Oversee opening, closing, and daily FOH procedures to ensure the studio operates smoothly.
• Support administrative tasks including email triage and client account management.
• Complete relevant client account updates, including membership changes, managing arrears, and merging duplicate client profiles.
• Use Mindbody to complete relevant Front of House and client administration tasks.
• Support limited retail activity, including merchandise and water sales, ensuring products are well presented and available.
• Take ownership of operational issues and act as the first point of contact for urgent day-to-day matters.
• Support deliveries, contracts, and other operational requirements as needed.
• Work closely with the wider management team to maintain high operational standards and continuously improve the member experience.
• Proactively identify opportunities to improve team efficiency, studio coverage, and the overall Front of House operation.

• An experienced, hands-on Front of House, hospitality, customer experience, or studio professional who enjoys being visible and leading from the front.
• Highly organised with excellent attention to detail and a natural ability to manage schedules, logistics, and competing priorities.
• Confident managing and coordinating a team, including employees with varied availability and working patterns.
• Strong at problem-solving and able to proactively identify and resolve staffing and operational…