Residences Concierge - Lucan Residences

CRITICAL TASKSAdditional Information

Job Number

Job Category Rooms & Guest Services Operations

Location 2 Lucan Place, London, United Kingdom, United Kingdom, SW3 3PB
VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Respond to Residence owners’ and their guests’ requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Reinforce and follow the job specific protocols as outlines in Autograph Collection Residences Standard Operating Procedure Manual. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required.

Serve as overnight Residences Concierge and Loss Prevention representative as needed. Maintain coverage of Concierge area by assisting with the breaks of the Concierge team. Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem.

Review and document all incidents in the logbooks and report to the next shift. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Perform Lobby Ambassador tasks. Report any incidents, accidents, injuries, and unsafe work conditions to Residences General Manager and complete safety training and certifications.

Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepares and review written documents accurately and completely, and answers telephones using appropriate etiquette.

Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested. Adhere to the highest standards of service excellence.

• Supply Residence owners/guests with directions and information.
• Understand and assist with Residence owners’ reservation services (ONVIA).
• Assist with scheduling of the elevator for move-in/out for Residence owners/tenants.
• Assists with Bell/valet services for Residence owners when requesting for their vehicles.
• UK Driving License: A valid UK driving license is compulsory for this position.
• Security License:
  While not mandatory, having a security license is preferable and will be considered an advantage.
• Respond to and coordinate Residence owner, guest, and visitor requests for special arrangements or services (e.g., babysitting, business center services, dry cleaning, financial services, flowers, interpretation services, mailing, notary, repairs, religious services, reservations, spa services, entertainment/sporting events, shopping) by making arrangements with designated vendors or…