Night Auditor Job London area,Greater London England UK,Hospitality / Hotel / Catering

Residence Inn by Marriott London Tower Bridge

Salary: £26438.07 per annum

Job Type: Permanent

Hours:

Full-time

Town:
London

Right in the vibrant London Bridge neighbourhood within close proximity to The Shard, London Bridge station and great places to eat and drink

We are currently recruiting for a Night Auditor to join our Truly Talented team.

Reporting directly to the Night Manager, this is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced, busy and hardworking team environment.

What We Offer

£26438.07 per annum
Permanent, full-time contract (40hrs per week)

Benefits

Worldwide employee discounts at Marriott Hotels;
Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F
28 days holiday, including bank holidays, increasing yearly to 33 days;
Discounts across retail, restaurants, events and more through our benefits & rewards portal;
Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
Yearly complimentary Axiom Xcape stayover after one year of service;
A growing team with great training, progression, and promotion opportunities;
Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
Free meals while on shift;
Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Your role

As a Night Auditor, you will provide courteous and efficient service to all guests and maintain the levels of service to the highest standards during the night. You will be responsible for greeting guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone.

You’ll work in a busy and hardworking team environment, where you’ll continually learn and develop.

Responsibilities of a Night Auditor will include but are not limited to:

To be totally guest focused by consistently delivering excellent customer service with an informed, friendly and effective approach;
To gain experience in all sections of the front desk department and ensure company and legal requirements are maintained;
Assist in the general running of the hotel at night and support other departments in setting up for the next day;
To continuously improve the quality of the hotel's services;
To undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after;
To be confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention;
To promote the company values and behaviours at all times;

The ideal person for this role will be enthusiastic about change, focused on details and trusting.

The Core Skills And Experience Required To Succeed

Truly passionate about the Hospitality Industry;
Previous experience in a similar role is preferred but not necessary;
Ability to understand our guests’ needs to create exceptional service experiences, that result in lasting memories;
Excellent personal presentation;
Ability to function independently with a minimum of supervision;
You are a night owl, comfortable working during the night time;
Excellent communication skills, the ability to communicate verbally and in writing;
To be an enthusiastic team player with a flexible approach;

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented…