Hospitality Manager

Hospitality Manager - Flagship site, Canary Wharf - £50,000

We’re looking for an experienced and passionate Hospitality Manager to lead our high-end contract catering operation within a prestigious banking environment.

This is a key leadership role, responsible for the day-to-day delivery of exceptional hospitality, events and front-of-house services. You’ll lead and develop a professional team, build strong client relationships and ensure consistently high standards across service, presentation and operational performance.

You’ll work closely with the client, culinary team and wider site management to deliver an outstanding hospitality experience while identifying opportunities to improve service, efficiency and customer satisfaction.

• Lead the day-to-day hospitality and event operation, ensuring consistently high standards of service and presentation.
• Deliver exceptional customer and client experiences, building strong and lasting relationships.
• Lead, motivate and develop the hospitality team, ensuring high levels of performance, engagement and professionalism.
• Oversee the planning and delivery of high-end corporate events and hospitality services.
• Work closely with the Executive Chef / Head Chef to ensure excellent food and service standards.
• Manage staffing, rotas and resources to ensure the operation is fully supported.
• Monitor stock, ordering, wastage and operational costs to support commercial performance.
• Ensure all health, safety, food safety, hygiene and company standards are consistently maintained.
• Monitor customer feedback and take action to continually improve the guest experience.
• Conduct regular team briefings, training and performance reviews.
• Work closely with the client and on-site management team to understand requirements and exceed expectations.

You’ll have proven management experience within hospitality, events, contract catering, hotels or a premium customer-focused environment.

• Passionate about delivering exceptional hospitality.
• An experienced and confident people leader.
• Professional, polished and comfortable working with senior clients and stakeholders.
• Highly organised with excellent attention to detail.
• Commercially aware, with experience managing budgets, stock and operational performance.
• Proactive, adaptable and solutions-focused.
• Confident managing busy events and multiple priorities.
• Committed to developing teams and maintaining consistently high standards.
• A strong communicator with a genuine can-do attitude.

This is a fantastic opportunity to take a leadership role within a premium corporate hospitality environment, managing a high-performing team and delivering exceptional experiences for a prestigious banking client.

If you’re an accomplished hospitality leader who thrives on excellence, client relationships and delivering outstanding events and service, we’d love to hear from you.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and My Learning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia,  and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

Restaurant Associates provides brilliant hospitality through our food, drink…