Assistant Manager

The world is yours with Meliá

Joining Meliá is to embark on a journey without borders, where your potential to grow, develop, and inspire has no limits. It’s knowing that the world is yours — with opportunities to build your career across destinations worldwide — all while being part of one warm, supportive, and passionate family.

Department: Front of House

Location:Melia White House

Report to: Resident Manager

Package: competitive + Service Charge

Meliá Hotels International is one of the world’s leading hotel companies, with a presence across more than 40 countries and a portfolio of over 350 hotels worldwide. In the UK, Meliá operates hotels in key destinations including London, Manchester, Liverpool and Newcastle.

Joining Meliá means becoming part of a truly international hospitality group, with opportunities to grow and develop your career across the UK and destinations around the world.

• Competitive salary plus service charge
• Global career opportunities across more than 350 hotels worldwide
• Exclusive hotel rates for you, your friends & family with Meliá Hotels Worldwide
• Company pension scheme
• Refer-a-friend bonus (£500 after successful completion of probation)
• 28 days’ holiday including public holidays
• Health cash plan & discounted dental cover with HSF
• Unlimited access to Meliá’s global e-learning platform
• Awards & recognition programmes
• High-street discounts through Perks at Work
• Complimentary meals on duty
• Loyalty rewards and additional employee benefits

As Front of House Manager, you will play a key leadership role in the Rooms division, strategically managing the daily operation of Front of House, including Front Office, The Level Reception, Back Office Administration and Meliá Connects.

You will lead and develop the Front of House teams to deliver exceptional guest experiences, maintain consistently high service standards, maximise revenue and ensure efficient and commercially focused operations. Working closely with the Resident Manager and wider hotel leadership team, you will create a positive culture where colleagues are empowered to deliver the Meliá experience.

• Lead and oversee the daily operation of all Front of House areas, ensuring consistently high standards of guest service, operational efficiency and professional presentation
• Provide strong leadership to Reception Managers, Assistant Managers, Supervisors and Front of House colleagues, setting clear objectives, delegating effectively and monitoring performance
• Champion exceptional customer care by regularly observing guest interactions, proactively addressing service opportunities and resolving guest complaints efficiently and professionally
• Ensure all Front of House Standard Operating Procedures are implemented, regularly reviewed and maintained as effective tools for consistency, training and continuous improvement
• Drive revenue performance by supporting the promotion and selling of hotel facilities, maximising room upselling opportunities and ensuring departmental and corporate targets are achieved
• Work closely with Groups, Reservations, Reception and Night Management teams to effectively manage occupancy, overbooking situations and book-outs while protecting the guest experience and hotel revenue
• Develop and engage the Front of House team through regular briefings, one-to-one meetings, performance appraisals, training and career development, including supporting trainee programmes and succession planning
• Maintain strong communication and collaborative relationships across the Rooms division and wider hotel, ensuring colleagues are informed of promotions, operational priorities and business…