Head Host

SCOPE OF POSITION

The Head Host is responsible for leading the Host and Hostesses team to deliver a seamless, professional, and personalised guest experience from arrival to departure. This role oversees reservations, guest relations, front-of-house organisation, VIP management, and hostess operations while maintaining the highest standards of luxury hospitality in line with Wild Honey St James and Sofitel standards. The position is also responsible for overseeing voucher redemption, cashiering procedures, PM account management, and related SOP compliance, ensuring operational efficiency, financial accuracy, and exceptional guest service at all times.

Responsibilities

• Lead and supervise the Host Team, ensuring exceptional service, grooming, presentation, and professionalism at all times.
• Manage all restaurant reservations across multiple platforms, ensuring accuracy, effective table management, and optimal guest flow.
• Maintain detailed guest profiles, preferences, and VIP records to deliver personalised and memorable experiences.
• Lead daily briefings, communicating bookings, VIPs, operational priorities, and service updates clearly to the team.
• Collaborate closely with Restaurant Management, Floor Teams, Kitchen, and Reservations to ensure smooth and efficient service delivery.
• Monitor guest satisfaction, handling feedback and complaints pro...