Senior Guest Relations Manager

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. At the friendly face of the 494 bedrooms at Park Plaza Waterloo Hotel, you will do more than just welcome our guest, you will do more than just welcome our guests.

As our Senior Guest Relations Manager, you will play a pivotal role in shaping and elevating the guest experience. You will ensure the Guest Relations team consistently delivers service that goes beyond expectations, while maintaining and strengthening relationships with our VIPs, Radisson Rewards members and regular guests. You will also act as a key leader within the Front of House team, driving service standards, supporting service recovery, and embedding a culture of continuous improvement across the department.
You will take ownership of guest feedback platforms, including Review Pro, ensuring insights are shared with senior stakeholders and translated into meaningful actions that enhance the overall guest journey.

As a Senior Guest Relations Manager, you will receive:

• Salary:
  Highly competitive with great benefits
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Two wellness days per year, meaning all team members start with 30 days of holiday per year - including ban...