Guest Relations Manager
Job in
London, Greater London, W1B, England, UK
Listed on 2026-09-17
Listing for:
Park Plaza London Waterloo
Full Time
position Listed on 2026-09-17
Job specializations:
-
Hospitality / Hotel / Catering
Guest Services, Hotel Management, Event Management & Planning, Hospitality & Tourism
Job Description & How to Apply Below
Guest Relations Manager
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 494 bedrooms at Park Plaza Waterloo Hotel, you will do more than just welcome our guests. The key role for you as our Guest Relations Manager will be to ensure that the service provided by the guest relations team is beyond the normal guest experience that would be expected by our guests.
You will be expected to maintain and grow the relationship between the hotel and our VIPs and regular guests and support the guests in resolving any issues that may arise.
As a Guest Relations Manager, you will receive:
- Salary: £ 32600.00 per annum plus great benefits
- Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
- Two free meals per day including days off if you wish to come in!
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme - up to £750
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
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