Assistant General Manager - Pre-Flight Hospitality Airport

Overview

Assistant General Manager – London City Airport.

Do you want to be at the forefront of one of the most exciting and fastest growing sectors in Travel & Hospitality?

We are seeking candidates to launch our exclusively curated luxury pre-flight experience in the heart of the city. This is an exciting opportunity to lead and join a high-flying team of hospitality professionals and to continually improve the Airport offering to meet our ambition of being the best Travel & Hospitality provider globally.

If you have a passion for delivering world class guest experience, leading hospitality teams, launching game changing propositions and enjoy meeting new faces every day, then this is the role for you.

Operating since 1987, Aspire Lounges are an award-winning hospitality experience, that has grown to become Europe’s largest brand of Pre Flight Hospitality & second by scale globally. We serve over 6m+ customers worldwide within 100 + lounges & over 18,000 guests per day. Over 1.2m guests are within UKI.

We will offer luxurious, contemporary experiences in a comfortable & exclusive atmosphere, first class personal hospitality & contemporary artisan. With beautifully considered zones for relaxing, refreshing or working, guests time will be well spent. Culinary offering and vibe within the space will evolve to suit the time of day or year, be influenced by London’s social calendar and our guests need state.

Job Summary:

The Assistant Lounge General Manager will report to the Lounge General Manager by leading and supporting the daily operations of the LCY exclusive pre-flight experience, ensuring exceptional service delivery and guest satisfaction. This role involves managing a team of over 50 engaged Hospitality Hosts and exceptional F&B professionals to drive high standards and lead the culture implementing strategies to enhance safety, guest experience and revenue generation.

You’ll need to be to be Guest obsessed, open minded, a highly intuitive individual with a creative and modern view of hospitality. We are looking for meticulous attention to detail with relaxed characters who are fun and outgoing. An all-round team player with technical expertise to reflect the makeup of modern London.

This is a hands-on leadership role, responsible for driving service excellence on shift, coaching colleagues in real time, and ensuring the smooth, efficient & consistent delivery of Aspire service standards across the full guest journey.

Together London City and Aspire are on a mission to create a contemporary, design led, distinctive, world class lounge focused on hospitality by bringing a five-star London hotel experience to the airport environment, celebrating the City of London and offering a range of high-quality F&B options that recognises our broad audience appeal & their need state. You’ll be a big part of making this vision a reality to launch day and beyond.

Key Responsibilities:

1. Safety:

• Conduct audits and inspections promoting safe observations and acting on near misses.
• Build a just safety culture upon our safety commitments to minimise LTI’s.
• Monitor adherence to Safety, Hygiene, training, COSHH and Fire regulations, ensuring all HIRA’s are kept up to date.
• Strive for excellence across all KPI’s & review performance against the Global Lounge Scorecard matrix

2. Team Leadership:

• Drive and support the recruitment, engagement, and day to day supervision of the best hospitality talent
• Schedule staff shifts, allocate duties, and monitor performance to ensure an efficient operation and adherence to service standards.

• Provide coaching and feedback to staff to foster a positive work environment and continuous improvement.
• Leading the team of colleagues on shift, ensuring the team…