Hospitality Training Leader - Pre-Flight Hospitality Airport

Overview

Hospitality Training Leader - London City Airport

Do you want to be at the forefront of one of the most exciting and fastest growing sectors in Travel & Hospitality?

We are seeking candidates to launch our exclusively curated luxury pre-flight experience in the heart of the city. This is an exciting opportunity to lead and join a high-flying team of hospitality professionals and to continually improve the Airport offering to meet our ambition of being the best Travel & Hospitality provider globally.

If you have a passion for delivering world class guest experience, leading hospitality teams, launching game changing propositions and enjoy meeting new faces every day, then this is the role for you.

Operating since 1987, Aspire Lounges are an award-winning hospitality experience, that has grown to become Europe’s largest brand of Pre Flight Hospitality & second by scale globally. We serve over 6m+ customers worldwide within 100 + lounges & over 18,000 guests per day. Over 1.2m guests are within UKI.

We will offer luxurious, contemporary experiences in a comfortable & exclusive atmosphere, first class personal hospitality & contemporary artisan. With beautifully considered zones for relaxing, refreshing or working, guests time will be well spent. Culinary offering and vibe within the space will evolve to suit the time of day or year, be influenced by London’s social calendar and our guests need state.

Job Summary:

The Hospitality Training Leader reports jointly to the Lounge General Manager and Senior Regional Training Manager, supporting the entire LCY team by leading the training function from classroom-based theory induction for new hires to upskilling and practical trainings in the live environment. In this role you will be asenior leader, ensuring each team member is exceeding the expectations of our guests by following our training, safe operating & hygiene procedures.

Working in partnership with the Regional Training structure, you will ensure all mandatory and regulatory training is compliant and records are fully auditable. Critically you’ll set the tone, leading high standards in hospitality and ensuring the training plans are in place to realise them.

Key Responsibilities:

• Training Delivery & Compliance:

  • Deliver both classroom-based and on-the-job training in line with global, airport and local standards.
  • Lead structured induction programmes for new colleagues, ensuring understanding of brand, service standards and operational procedures.
  • Maintain full training compliance, ensuring all mandatory and recurrent training is completed, recorded and audit ready.
  • Update training systems and databases to accurately reflect compliance and colleague progress.
  • Work in partnership with the Regional Training Team to identify and address training needs
  • Ensure all company standards, policies & procedures are consistently understood & adhered to by the whole team.

  Coaching, Performance & Team Development:

  • Coach, mentor and develop colleagues through regular observation, structured feedback and in-the-moment coaching.
  • Continuously assess colleague capability to ensure they are competent, confident & delivering their role effectively.
  • Lead by example as a role model, demonstrating service behaviours of Empathy, Efficiency and Discretion.
  • Address performance gaps, poor performance and misconduct in a timely and professional manner, supporting improvement.
  • Support leaders and colleagues in building capability, confidence and consistency in service delivery.
  • Foster a culture of continuous improvement, feedback and engagement, building positive and trusting relationships across the team.

  Operational Leadership & Service Excellence:

  • Act as a champion for service excellence, ensuring consistent…