Operations Manager

Operations Manager Clayton Hotel City of London, Clayton Hotel City of London, 10 New Drum St, London, Inner London, E1 7AT
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Operations Manager Are you a dynamic leader with a passion for hospitality? At Dalata Hotel Group, we believe that great teamwork and leadership are at the heart of hospitality. Dalata Hotel Group are currently looking for an experienced Operations Manager who is eager to take ownership, elevate their teams, and drive outstanding performance while continuing to grow  this role, you will enjoy the unique opportunity to shape the culture and success of your team and contribute to the strategy of this hotel.

If you are looking for the next opportunity or move in your career in a supportive environment that values innovation and excellence, we invite you to be part of our thriving community at Dalata Hotel Group.

As Operations Manager you will report to the Hotel Manager. You will guide and manage hotel operations effectively, ensuring exceptional guest experiences, strategic growth, and high-performance standards while fostering a positive work environment and driving financial success.

Benefits:50% Off F&B in all properties./60 employee rate on rooms for all Dalata hotel.
30% off Friends & Family rate SAYE (Save As You Earn Scheme.

Pension access (Ask your HR Manager for local pension information).Performance-related bonus plan.

Development Opportunities through our Dalata Academy to support your career journey.

Free employee meals on duty.

Extra AL day for every year worked (5 days to a maximum of 5 days).Employee Assistance Programme.

Cycle to Work Scheme/Transport Schemes.

Staff Appreciation Initiatives, fun team-building activities and regular charity events.

Your Key

Duties and Responsibilities:

Oversee the day-to-day operation of the hotel, ensuring the highest standards of service delivery, guest satisfaction and operational efficiency.

Lead and support departmental managers across all operational areas.

Act as the senior operational lead in the absence of the Hotel Manager.

Ensure all departments consistently achieve brand standards, SOPs and quality audits.

Drive a culture of accountability, engagement and continuous improvement throughout the hotel.

People Management Lead, coach and develop departmental managers and their teams to achieve individual and business objectives.

Manage performance through regular reviews, development planning and succession planning.

Support recruitment, onboarding, retention and employee engagement initiatives.

Lead employee relations matters, including investigations, disciplinary and grievance processes in line with company policies.

Financial & Commercial Management Deliver agreed operational budgets and labour targets.

Monitor departmental performance, productivity and costs, implementing corrective actions where required.

Work closely with the Revenue and Sales teams to maximise revenue opportunities and profitability.

Analyse operational and financial reports to identify trends and opportunities for improvement.

Guest Experience Champion exceptional guest service across all areas of the hotel.

Proactivly monitor guest feedback platforms and implement action plans to address trends and improve satisfaction scores.

Maintain a visible presence throughout the hotel, engaging with guests and supporting the operational teams.

Health, Safety & Compliance Ensure full compliance with all Health & Safety, fire safety, food safety and statutory requirements.

Lead the hotel's Health & Safety programme, ensuring a safe environment for guests, employees and contractors.

Manage the completion and follow-up of internal audits and quality assurance reviews.

Lead and coordinate all statutory and external audits, inspections and compliance visits.

Liaise with external authorities and official bodies on behalf of the hotel, including local authorities, environmental health, HSE, fire authorities and licensing bodies where required.

Ensure all compliance documentation, risk assessments and statutory records are maintained and up to date.

Property & Asset Management Work with the Maintenance team to ensure the hotel is maintained to the highest standard.

Support the planning and execution of capital expenditure projects and property improvement plans.

Ensure preventative maintenance programmes are effectively managed and completed.

Impement stategy where required.

Leadership Expectations Lead by example and act as an ambassador for the hotel and the Dalata values.

Build strong…