Group and Event Manager; Maternity Cover; St. Pancras

Additional Information

Job Number

Job Category Sales & Marketing

Location Euston Road, London, United Kingdom, United Kingdom, NW1 2AR
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Schedule Full Time

Located Remotely? N

Position Type Management

Pay Range: £40,000

Let Your Passion for Discovery Become a Career

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St. Pancras London is an iconic five-star hotel where Victorian grandeur meets contemporary luxury. Home to 38 opulent Chambers Suites and 207 beautifully appointed guestrooms, the hotel offers refined comfort, exceptional dining and expertly crafted cocktails across its distinctive restaurants and bars. Guests can retreat to the tranquil St. Pancras Spa or host memorable occasions in elegant event spaces, including the historic Ladies’ Smoking Room.

Perfectly positioned alongside St. Pancras International in the heart of King’s Cross, the hotel is a gateway to extraordinary experiences. From its magnificent Grand Staircase to its world-class service, St. Pancras London is more than a place to stay. It is a place to belong, grow and become part of an enduring legacy.

As a Group and Event Manager at St Pancras you will take the responsibility for group bookings, and some meetings & events. You will ensure a high level of service throughout the complete transaction and through co-ordination with the Regional Sales Office, Hotel Departments and customer, takes total responsibility of the finalization of the assigned group. The Group & Event Manager will also support the department with day to day tasks including supporting other Event Managers in handling and building groups that form part of more complex events.

• Microsoft Office programmes, Word, Excel, Powerpoint etc.
• Sound financial background
• Profit and loss analysis
• Strong organization and working to deadline skills
• Communication with key stakeholders within the luxury lifestyle market
• Ability to effectively make decisions, problem solve, coach and develop for positive results

• Deliver and support the hotel and brand’s service standards at every moment, including knowledge of the hotel, it’s history, the Navigator and the RWay.
• Attend and actively participate in all required training sessions including shift briefings and any other.
• Is a role model for service and hospitality ensuring every guest is satisfied and will return. Obtain feedback and shares accordingly.

• Work as a strong and committed team member and colleague, as well as proactively nurturing any stakeholder relationships (e.g. owner, extended sales team and suppliers).

• Proactively contribute ideas and shares creative solutions to make St Pancras the best possible workplace and destination of choice for our guests.

• Support a departmental orientation program for new starters to receive the appropriate new hiring training to successfully perform their job.
• Ensure ambassadors are cross-trained to support successful daily operations.
• Use all available on the job training tools for ambassadors; supervises on-going training initiatives and conducts training when appropriate.
• Participate and supports managers and supervisors in the performance appraisal process, providing feedback as needed.
• Establish and maintain open, collaborative relationships with ambassadors and ensures ambassadors do the same within the team.
• Actively solicit ambassador feedback, utilize an "open door" policy and review ambassador satisfaction results to identify and address ambassador problems or concerns.
• Bring issues to the attention of the department manager and Human Resources as necessary.

• Comprehend budgets and operating reports as needed to…