Reservations Agent
Listed on 2026-09-21
-
Hospitality / Hotel / Catering
Event Management & Planning, Customer Service Rep
Have you worked as a Front Desk Agent, Receptionist or Reservations Agent before? Do you have experience using Opera
?
An exciting opportunity has opened up at Holiday Inn London - Camden Lock as we prepare to become voco London Camden Lock
!
Located in the heart of vibrant Camden Town
, our cosy 130-bedroom hotel is just a 5-minute walk from Camden Town Underground station. We're small enough for you to get noticed and make a real impact, yet big enough to offer fantastic opportunities to learn, develop and gain valuable experience.
As a Reservations Agent, you will be expected to:
Ensure our guests have positive experience from the point of enquiry via telephone or email.
You will be responsible fororganising and following up all aspects of individual and group bookings according to procedures, in addition to ensuring that all necessary information is communicated to other departments to ensure that guest requirements are fulfilled.
What we offer:
- Staff accommodation rates at 6,000+ hotels across four continents
- Exclusive friends and family discounts
- £500 employee referral reward
- Comprehensive wellbeing and mental health programme
- Permanent, full-time position with flexible scheduling
- Free meals while on duty
- Regular staff parties and social events
- Cycle to Work scheme
- Employee of the Month recognition and rewards
- HSF health benefits
- Specsavers benefits
- Employee incentive scheme
- The opportunity to be part of the globally recognised IHG Hotels & Resorts group - a fantastic addition to your CV and a great platform for career development
What we expect from you:
- Good Opera knowledge
- Excellent communicator
- Strong work ethic
- Good organisation skills
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