Floor Manager

About us:

Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game, while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun – and doing something fun – together.

Bring your ‘A’ game
- We strive for excellence in everything we do

Lead the Way
- Our associates (staff) embrace and are inspired by change

Own the Fun
- We revel in our guests’ enjoyment

Care Deeply
- We take great care of our guests, our associates and the communities we call home

The Floor Manager is responsible for the strategic and operational development for the F&B side of the business. Reporting to the General Manager they will oversee the Revenue, Service, F&B and Games strategies to ensure the venue is run in an efficient way and we achieve all the guest satisfaction targets by training and managing all of the team.

• Manage the operation of the department with passion, integrity and knowledge while promoting the culture and values of Puttshack.
• Assist in the achievement ofsales and profit targets as set by the GM; guiding and motivating the department team to maximise sales and control costs.
• Be responsible for accurate rota planning, based on forecast sales and core wage budget; taking the necessary daily action to reduce or increase hours, in line with sales.
• Identify and delegate responsibilities to associates to ensure that excellent service is consistently delivered.
• Be fully conversant with everyfood and drink menu item.
• Organise the department to ensure established opening and closing procedures are adhered to, in line with Company policy and completed in the time allocated.
• Maintain good communication between departments on a daily basis.
• Be proficient in each and everyarea of the department’s operation and to help when and wherever necessary.
• Build and maintain excellent relations with guests; welcome guests in a professional and friendly manner andensure that their wishes are met so far as is reasonably possible.
• Ensure that the billing procedure is thorough, correct and complete after each transaction.
• Review operational and associate performance to identify any problems, concerns or opportunities for improvement.
• Ensure the department’s operation meets or exceeds required standards of food and beverage quality, consistency and timeliness and of safety and cleanliness.
• Effectively receive guest feedback and use this to improve service and maintain the highest possible standards.
• Assist the GM with the recruitment and training of team members and to manage and motivate the team torealise their maximum potential.
• Follow stock control procedure sand guidelines; ensure correct purchasing procedures are followed; undertake stock takes as directed by the GM; assist the GM to ensure the consistent quality, rotation and levels of stock.
• Observe Company’s rules and procedures and carry out any reasonable request made by their Manager.
• Be aware of your responsibilities and adhere to legislation in respect of licensing, data protection, Health and Safety at Work and COSHH.
• Attend and assist the GM with training sessions and team meetings as required.
• Have at least 1 year of experience in amanagerial position
• Flexibility to work week days/ weeks/ opening/ closes on a rota basis. (Shifts over 5 days per week)
• Have a genuine desire to provide the best guest experience, exceeding guest expectations and…