Reception Manager; Nights

The Reception Manager is responsible for managing daily operation of the Front Office team to facilities guest experiences in a unique and sincere way.

• Responsible for the daily running of the Reception team, Assistant Reception Managers, Supervisors, Receptionists, Guest Services Agents
• Ensure hotel Lobby is manned at all times, guests are acknowledged and greeted with the smile and eye contact
• Ensure to be the first point of contact for the guests seeking managerial attention
• Ensure that all guests enquiries, requests, and complaints dealt in an efficient and professional manner
• Ensure that Reception team members are achieving department budgeted revenue targets as outlined in Business Review Meeting (BRM)
• Ensure high standards of personal presentation and appearance are maintained at all times by all Reception teams
• Ensure that Reception teams have effective handovers taking at the beginning and end of the shift
• Provide direction to the Assistant Reception Managers in achieving departmental objectives
• Oversee daily operations and give direction to all employees within remit to meet individual and departmental objectives.
• Manage and assist the team with incoming telephone calls. Monitor the quality of the telephone interactions to ensure a high standard of service

If you’re our ideal Reception Manager
, you will have;

• Hotel PMS experience, ideally Opera PMS
• Excellent oral and written communication skills
• Ability to work well under pressure
• Excellent interpersonal skills and possession of a full understanding of professional ethics, decorum and social skills
• Must be able to adapt to different audiences dictated by culture and country or origin

Reception Manager (Days & Nights) London, UK