Host, Hospitality ​/ Hotel ​/ Catering, Guest Services

Host - London Job summary As the first point of contact with members and guests, the reception is essential in delivering the experience of The House of KOKO and enhancing the Member & Guest journey. As a Host, you will support the team and management in delivering a high-level service standards, warmth, and panache to the experience of KOKO, by providing knowledgeable service with a tailored approach.

You will be able to multitask and lead by example with exemplary standards and conduct. It is a role with focus on member interaction and hospitality. With a talent for creating relationships and connecting people with keen interest in music, culture, art and hospitality, the ideal candidate is a confident and charismatic, with industry experience and proven success in championing efficient and effective service flows and make commercially sensible decisions balanced with ensuring excellent guest experience.

Role & Responsibilities:
As part of reception, being the first point of contact to guests and member as entering the House, but also through the phone and the process of reservations Responding to enquiries, sharing information and guiding our members in the journey of the House Having strong understanding of the offering, and able to guide members and answer questions with confidence in every aspect of the business including the THOK, Caf KOKO and the Theatre Being an ambassador for the KOKO brand values, promote best practice and conduct leading by example Building relationships with existing members as well as new members and guests Collaborating closely with Hosts, Reservations, Events and membership departments delivering seamless services Working alongside the food and beverage team to provide guests and members with the full experience Having a good grasp and understanding of the upcoming services and looking at the week ahead Utilising and updating reservations and CRM software to help achieve commercial results.

Supporting the cloakroom, as well as overlooking records of lost and found items. Adhering to health & safety regulations at all time Reasonable request may be asked outside of your department for the needs of the business About you We're looking for an individual with presence, warmth, and a passion for creating experiences that go beyond expectation. You'll be someone who thrives in a fast-paced, people-focused environment and can build meaningful connections with confidence and charm.

Previous hospitality or reception experience in a premium or members' environment. Naturally personable and sociable, with a polished and professional manner. Strong communication skills, both verbal and written, with the ability to adapt to different audiences. Immaculate personal presentation and attention to detail. Organised, proactive, and solution-focused, with the ability to stay calm under pressure. A collaborative team player, but equally capable of working independently.

Enthusiastic about music, culture, art, and hospitality, bringing authentic passion to every interaction. Please note we can only consider candidates with the Right to Work in the UK