Room Attendant

Hospitality is at the core of what we do and who
we are. It’s more than just a job; it’s a path to a career in our industry.
Many of us at No

Mad have grown from within these walls and we pride ourselves
on providing these opportunities. We thrive to achieve our vision to be a
thriving hotel combining the best of New York hospitality with London charm.
Our values connect us; our behaviours guide us; and our non-negotiables drive
us.

Welcome to No

Mad London

The Room Attendant will ensure that all areas within the hotel are maintained to high standard of cleanliness and maintenance to ensure maximum guest satisfaction.

EXPECTATIONS

The Room Attendant is expected to:

• Clean and sanitize guest rooms and bathrooms
  thoroughly.
• Replace bed linens, towels, and toiletries as
  needed.
• Restock room supplies, including amenities
  and refreshments.
• Report maintenance issues and damages to
  management.
• Handle guest requests and complaints with
  professionalism.
• Maintain a high standard of hygiene and
  cleanliness.
• Follow safety and security procedures.
• Manage time effectively to complete tasks
  efficiently.
• Ensure all rooms meet the hotel’s quality
  standards.
• Be professional at all the times
• Be a positive ambassador of The No Mad
  throughout your professional career with us.
• Always adhere to company policies and
  procedures, including but not exclusive of; H&S policies, HR policies;
  employee handbook.
• To role model The No
  
  Mad values and bringing
  them to life through each and every interaction.

MAIN DUTIES & RESPONSIBILITIES

The main
responsibilities of the Room Attendant are summarised as below; however, the
list is not exhaustive:

• Ensure high
  quality cleaning service at public areas of hotel
• Follow the
  priority of room cleaning
• Clean rooms
  and public area according to the procedures and policies set by hotel
• Keep room
  attendants’ trolleys neat/clean and tidy
• Report any
  loss/damage to linen, furniture, fixtures, or equipment to Supervisor
• Using the
  right cleaning chemicals on all surface as per standards
• Check the
  vacuum cleaner and equipment daily
• Ensure
  service area is well stocked with necessary products and cleaned always
• Report
  issues such as equipment and light bulb damage promptly to supervisor or
  department manager for immediate action
• Report and
  lost property found in the rooms and adhere to Lost and Found policy.
• Perform
  regular deep cleaning of all areas of hotel as instructed
• To perform
  any additional task required as per business needs.
• Perform all
  duties with care towards our guests always ensuring the utmost guest
  satisfaction.
• Interact
  with guests in a caring respective and positive manner.
• To always
  follow H&S and Standard Operating Procedures.

WHAT WE OFFER

• Pension
  Scheme
• Complimentary
  family meal and quality coffee/hot drinks whilst on duty
• Growing
  team with great training and progression opportunity
• Paid
  break and annual leave
• Good
  work/life balance
• Your
  birthday off (paid) after one year of service
• Hotel
  discount
• Wagestream
• Private
  Health Care
• Experience
  Stay - Breakfast included
• 5
  days of paid sick leave for every rolling 12 months
• Additional
  holiday for each completed year of service

Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.