Assistant General Manager

Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna

Embrace the high-paced, evolving environment with enthusiasm and curiosity. At
Wilde
, we’re not just an aparthotel group: we’re a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde.

We’re now hiring a newly created role - Assistant General Manager, at Wilde Paddington, to help shape the Wilde guest experience and drive performance across the property. As an AGM, you’ll gain exposure to every aspect of the business, taking on increasing responsibility for commercial results, financial performance, people leadership, guest satisfaction, and operational excellence, while developing the skills and confidence to lead a property of your own.

This is a pivotal role within our General Manager succession pathway and an exceptional opportunity to prepare for your next step into property leadership

• Bonus scheme that rewards high performers;
  
  - based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, and your family and friends
• Refer and earn scheme – earn up to £/€550
• Education Support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• EAP:
  Support for you and your family when you need it with our Employee Assistance Program (EAP)

• Strong experience leading a complex hotel, aparthotel or similar guest-led lifestyle operation
• Experience in a lifestyle asset, where blending seemeless guest and locals alike
• Proven leadership across multiple departments (Front Office, Housekeeping, Maintenance, F&B)
• Strong commercial and financial acumen, with experience of P&L, budgeting, forecasting, labour and cost management
• Experience using performance data to identify issues, make decisions and improve results
• Proficiency in hotel systems such as Opera PMS, Snapfix, Review Pro and OTA extranets, along with the ability to quickly learn and adapt to new technologies.
• Strong people leadership, with experience developing leaders and building high-performing teams
• Confidence making decisions and taking accountability for outcomes
• Strong understanding of guest experience and operational performance
• Ability to work effectively across property and central teams
• Adaptability, resilience and a continuous improvement mindset.
• Experience with Lean methodology
• Flexibility to support the operation as required

• Own guest experience performance, ensuring consistently high standards across the property.
• Use guest feedback, GRI, Brand Standard Audits and other performance measures to identify issues and drive improvement.
• Ensure Heads of Department understand and take accountability for their impact on the guest.
• Take ownership of any guest issues and ensure underlying problems are addressed, not just resolved.
• Create a culture where teams are empowered to make decisions that improve the guest experience.

• Take clear accountability for agreed areas of the property P&L and overall business performance.
• Work with the GM on revenue, profitability, payroll, productivity, cost and operational targets, with defined areas of ownership.
• Play an active role in budgeting, forecasting and property performance reviews.
• Understand what is driving performance and take action when the property is behind…