Senior Groups & Events Sales Executive

Select how often (in days) to receive an alert:

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.

Discover some of the benefits we offer:

• My Meliá
  
  Rewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My Meliá
  
  Benefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you .

As a Senior Groups & Events Sales Executive, you will support the successful conversion, planning and delivery of groups and events, ensuring every booking is managed efficiently from confirmation through to post-event follow-up.

You will act as a key point of contact for clients and internal teams, coordinating all operational requirements while maximising guest satisfaction, repeat business and revenue opportunities for the hotel.

• Manage confirmed group and event bookings from contract stage through to departure, ensuring all details are accurately planned and communicated.
• Coordinate pre-event logistics, including contracts, deposits, billing requirements, accommodation arrangements and event documentation.
• Liaise closely with all relevant hotel departments to ensure events are delivered smoothly and client requirements are fully understood.
• Prepare and distribute BEO batches, weekly event summaries, conference and banqueting reports and other operational documentation.
• Ensure all bookings and relevant information are accurately maintained in SAP and internal systems within the required timescales.
• Support the Groups & Events Manager and Sales Coordinator with the allocation, organisation and smooth running of confirmed business.
• Conduct hotel and facilities show rounds for new and existing clients, showcasing the hotel's meeting, conference and event spaces.
• Identify opportunities to upsell Food & Beverage, meeting spaces and additional hotel services, while securing profitable terms for the hotel.
• Meet and greet delegates and remain closely involved during events, responding promptly and professionally to operational requirements or client concerns.
• Follow up with clients after events, gathering feedback, addressing any outstanding matters and identifying opportunities for repeat business.
• Work closely with the Credit Controller and relevant departments to ensure deposits, credit applications and billing requirements are managed correctly.
• Maintain accurate and professional group files and ensure all client correspondence and event information is recorded appropriately.

• Experience:
  
  Previous experience in Groups & Events, Conference & Banqueting, Sales or a similar hotel environment is desirable.
• Organisation:
  Strong organisational and planning skills, with the ability to manage multiple bookings, deadlines and operational requirements simultaneously.
• Communication:
  Excellent communication and interpersonal skills, with confidence dealing with clients, delegates and internal departments.
• Customer Focus: A genuine passion for delivering excellent service and creating positive client experiences.
• Commercial Awareness:
  Ability to identify upselling opportunities and balance customer requirements with the commercial interests of the hotel.
• Problem Solving:
  Proactive and practical approach to handling operational challenges, complaints and changing client requirements.
• Attention to Detail:
  Strong attention to detail when managing contracts, event documentation, billing instructions, deposits and booking information.
• Systems:
  Good…