Receptionist, Hospitality ​/ Hotel ​/ Catering

We're seeking a confident and charismatic Receptionist to join the vibrant front of house team at The Roof Gardens. As a warm and professional presence, you'll become a familiar face to our members, ensuring their experience is seamless, welcoming, and memorable from beginning to end.,

• Previous experience as a Receptionist or in a member-facing role within the luxury hospitality market
• Welcome and register members with warmth and professionalism, serving as a memorable first and last point of contact
• Build one-to-one relationships with members to enhance their overall experience
• Maintain accurate member data, including preferences, to personalise future visits
• Manage all member enquiries in a timely manner, including reservations, cancellations, confirmations, private event bookings and general queries via phone and email
• Demonstrate an exemplary understanding of club facilities and events, staying fully informed of daily and weekly activities
• Support the events team in the coordination and execution of member and large-scale events
• Flexibility to work varying shifts, including evenings and weekends
• The Roof Gardens is a social club in the sky, 100 feet above the streets of Kensington. Close to an acre of private gardens with views across London to the horizon, The Roof Gardens is a new generation members club.
• Competitive salary above market rate - We are proud to be a London Living Wage Employer
• Late night taxi allowance
• Meals on duty
• 28 days holiday, plus an extra 'celebrate you day' & a paid voluteering day (increasing up to 33 days with each year of continuous service)
• 50% discount when dining in our restaurants
• Recognition vouchers awarded when your efforts are acknowledged by members
• Generous 'Refer a Friend' scheme up to £1,000
• Team socials to celebrate our successes
• Uniform and dry cleaning provided
• Access to Wagestream for financial well-being support
• 24/7 confidential well-being and mental health support via our Employee Assistance Program
• Growth opportunities, both personally and professionally
• Breakout spaces with showers, secure storage, and areas to relax with colleagues
• Company pension scheme
• Access to Hospitality Action benefits hub including eye Test vouchers

We are a community united by attitude, curiosity and optimism, not defined by background. We celebrate individuality and free expression. It doesn't matter where you have come from, it's where you are going. The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born.