Reservations Manager

Are you passionate about delivering exceptional guest experiences in a luxurious setting? Firmdale Hotels, renowned for its unique blend of luxury, comfort, and impeccable service, is looking for a dynamic Reservations Manager to join our esteemed team at the Haymarket Hotel.

Firmdale Hotels is a collection of award-winning boutique hotels in London and New York, celebrated for our beautifully designed interiors, distinctive style, and commitment to excellence. Our hotels offer a unique and personal touch, ensuring that every guest enjoys a memorable stay.

As the Reservations Manager, you will play a crucial role in overseeing the daily operations of our reservations department. Reporting directly to the Deputy and General Manager, you will ensure that all reservation enquiries are handled efficiently and that our guests' needs are met with the highest standards of service.

• Run the daily operations of the reservations department, managing all incoming reservation enquiries.
• Ensure that every interaction with guests, travel agents, and colleagues reflects our commitment to exceptional service.
• Manage the financial aspects of the department, including budgets and forecasting, to meet our business objectives.
• Produce weekly and monthly departmental reports for the General Manager, providing insights and updates on performance.
• Build and maintain strong relationships with travel agents, clients, and guests to foster loyalty and repeat business.
• Uphold Firmdale's high standards in every aspect of your work, from handling complaints to conducting Duty Manager shifts.

• Previous experience as a Reservations Manager or Supervisor in a high-end hotel operation is essential.
• Familiarity with the Opera system is required.
• A strong understanding of all Front Office operations is crucial.
• Exceptional communication and customer service skills are a must.
• The ability to thrive under pressure and in a busy environment is key.
• A deep understanding of current hospitality trends and competitor offerings.
• Impeccable organisational skills and attention to detail.
• Capable of motivating and training a team, providing solid leadership.

• We offer a competitive salary plus service charge and benefits to be discussed at venue
• Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Housed in a landmark Regency building designed by the legendary architect John Nash - of Buckingham Palace, Marble Arch and Trafalgar Square fame, Haymarket Hotel is one of London's most elegant addresses. Inside, the generous proportions of Georgian architecture are combined with bold colour, rich pattern and contemporary art, creating an atmosphere that is as inspiring as it is welcoming.

Situated in the heart of the West End, moments from the city's finest theatres, museums, restaurants and…