Manager, Home House

We’re looking for a Manager who loves creating meaningful moments and a welcoming atmosphere. Someone who leads with warmth,confidence and personality, bringing people together and making every guest andteam member feel s role is perfect for someone who enjoys guiding ateam, maintaining high standards and shaping memorable experiences for everyone who walks through the House 21 door.

At Home House, how we work together matters. You’llbe part of a team that celebrates each other, learns from each other and takes pride in making every guest experience feel special.

We genuinely enjoy what we do and we look out forone another. You’ll join a supportive team where your contribution counts.

Whether you’re developing your management style,supporting your team to grow or finding new ways to enhance the guest experience, you’ll have the space to learn, lead and progress in your career.

Home House is one of London’s most distinctive private members’ clubs. It’s lively, surprising and full of character, justlike the people who work here.

We take pride in thoughtful service, beautiful detail and creating experiences that feel effortless and warm.

Act as the Host / Maître d' for the House servingas the first and lasting impression for members and guests, delivering a warm,confident and professional welcome at all times.

Curate and maintain the overall atmosphere of the House, ensuring lighting, music, layout and flow complement the time of day andguest profile.

Own the guest journey from arrival to departure,proactively managing bookings, seating and special requests to ensure an exceptional experience.

Build strong rapport with members and guests,recognising preferences and encouraging repeat visits through personalised service.

Ensure Seven Rooms, reservations and membership systems are consistently updated and informed of guest preferences, special occasions and service notes to anticipate needs, personalise experiences and deliver a cohesive, elevated guest journey.

Lead detailed pre-service and daily briefings,aligning teams on guest personality insights, engagement approach, recognition standards and member preferences.

Actively encourage and respond to guest feedback,using insights to enhance service standards and the overall hosting experience.

Handle all guest enquiries, feedback and special requests with professionalism, discretion and efficiency, resolving issues confidently and escalating where appropriate.

Take full responsibility for the operation, team leadership and service delivery.

Maintain and evolve exceptional service standards,ensuring all Standard Operating Procedures are followed consistently.

Lead by example on the floor, maintaining visibility during service and supporting the team to deliver seamless,high-quality service.

Ensure all areas are correctly closed and securedat the end of service and that any faulty equipment, machinery or service-wareis reported and actioned promptly.

Maintain in-depth knowledge of facilities, roomrates, promotions and operating hours across both Homes to confidently identify and drive cross-selling opportunities.

Positively approach sales opportunities, guiding guests through menus with expert knowledge to maximise revenue.

Ensure all sales transactions are processed accurately and in line with company procedures.

Lead the team, ensuring clear communication and consistent standards.

Train and mentor new team members on Standard Operating Procedures, hosting standards and service expectations.

Promote a culture of professionalism, respect and collaboration, maintaining excellent colleague relations.

Take…