Night Guest Service Agent

Are you the typeof person that gets out of bed on the right side every day? If so, we wouldlike you to come and join us as a Night Guest Service Agent at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.

Some of our fabulous benefits you will enjoy as a Night Guest Service Agent are:

Annual earnings up to £29,000.00 (£25,908.48 base salary + non-contractual tronc)

• Pension scheme with company contributions
• 50% discount in all our restaurants and Spa’s across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stayafter passing probation
• Extensive discounts onour benefits platform
• Access to private medical insurance
• Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship to be thebest you can be
• Interest free season ticket loan
• Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
• Bike to work scheme
• Recommend a Friend incentive
• Complimentary laundry
• Free meals on duty
• Opportunity to join our taskforces to contribute to the business focuses, community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Night Guest Service Agent
, to join our Front of House
Department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone inthe team brings positive energy to support our happy and fun environment, as westrive to build a community of diverse backgrounds and life experiences, wherewe care about careers and not just jobs.

As a Night Guest Service Agent, your main duties and expectations for the role will include:

• Foster an environment at the Front Office where hospitality is delivered
• To complete the relevant Night Auditor tasks aslaid down by departmental standards
• To receive customer complaints and ensure the complete satisfaction of the
• customer. Deliver appropriate service recovery with a view to obtaining
• their future loyalty. Own customer issues ensuring resolution is achieved the same day theissue was brought to your attention
• Keep fully informed of the forecasted business levels and support the Assistant Night Manager and Night Manager accordingly.
• To monitor and control the rooms inventory toensure overbooking levels are maximized

You will be required to work 40 hours
per week, on a shift rota.

• One of the happiest hotels in London
• Hoteliers’Charter Approved
• Preferred Hotels & Resorts member
• Top 100in the Sunday Times Best Places to Work 2025

We are more concerned with what’s in the glass, not whether its’ half full or empty, so ifyou feel this Night Guest Service Agent roleis for you, come and pour some happiness into yours by joining our award winning family today!

All applicants must be legally eligible to work in the UK