Reservations Agent

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.

At Four Seasons, exceptional guest experiences begin long before arrival. Our Reservations team plays a vital role in creating personalised and seamless journeys, helping guests plan their stay while delivering the warm and intuitive service for which Four Seasons is renowned.

Four Seasons Hotel London at Park Lane is seeking a Reservations Agent to join the team on a 12 month fixed term contract, expected to run until October 2027.

As a Reservations Agent, you will be one of the first points of contact for our guests, providing knowledgeable, professional, and personalised service throughout the booking process.

You will be responsible for handling reservations, amendments, and general enquiries for all Four Seasons UK Collection properties. Through your product knowledge and consultative approach, you will help guests find the perfect stay while maximising revenue opportunities for the hotel.

• Handle room reservations, amendments, cancellations, and guest enquiries professionally and accurately
• Provide knowledgeable recommendations on room types, hotel facilities, dining experiences, and local attractions
• Maintain a strong understanding of hotel products, services, and promotional offers
• Support reservations across Four Seasons Hotel London at Park Lane, Four Seasons Hotel London at Tower Bridge, and Four Seasons Hotel Hampshire
• Accurately update guest profiles and reservation details within hotel systems
• Respond to guest enquiries via telephone and email in line with Four Seasons standards
• Identify opportunities to maximise revenue through upselling and personalised recommendations
• Work closely with Front Office, Revenue, Sales, and Guest Relations teams to support a seamless guest experience
• Maintain excellent attention to detail and accuracy in all bookings

• Previous experience within Reservations, Front Office, Guest Services, or a similar hospitality role
• Experience with in a luxury hotel environment is preferred
  
  Excellent communication and guest engagement skills
• Confident and professional telephone manner
• Strong organisational skills and attention to detail
• Ability to work effectively in a fast paced environment
• Commercial awareness and passion for delivering exceptional guest experiences
• Experience using Opera PMS or similar hotel systems is advantageous
• Good spoken and…