Senior Groups & Events Sales Executive

Department: Sales

Location: Meliá White House, London

Reports to: Groups & Events Sales Manager

Salary Package: Competitive salary + service charge

Meliá Hotels International is one of the world’s leading
hotel companies, with a presence across more than 40 countries and a portfolio
of over 350 hotels worldwide.

Joining Meliá means becoming part of a truly international
hospitality group, with opportunities to grow and develop your career across
the UK and destinations around the world.

• Competitive salary plus service charge
• Health cash plan and discounted dental cover
• Refer-a-friend bonus
• Exceptional employee rates worldwide for you, your friends and family
• Food & beverage discounts, subject to outlet participation
• Unlimited access to Meliá’s global online learning platform
• Career development opportunities across more than 350 hotels worldwide
• High-street discounts and team celebrations

As a Senior Groups & Events Executive, you will support the
successful conversion, planning and delivery of groups and events, ensuring
every booking is managed efficiently from confirmation through to post-event
follow-up.

You will act as a key point of contact for clients and
internal teams, coordinating all operational requirements while maximising
guest satisfaction, repeat business and revenue opportunities for the hotel.

• Manage confirmed group and event bookings from contract stage through to departure, ensuring all details are accurately planned and communicated.
• Coordinate pre-event logistics, including contracts, deposits, billing requirements, accommodation arrangements and event documentation.
• Liaise closely with all relevant hotel departments to ensure events are delivered smoothly and client requirements are fully understood.
• Prepare and distribute BEO batches, weekly event summaries, conference and banqueting reports and other operational documentation.
• Ensure all bookings and relevant information are accurately maintained in SAP and internal systems within the required timescales.
• Support the Head Groups & Events Manager with the the day to day team tasks and Sales Coordinator with the allocation, organisation and smooth running of confirmed business.
• Conduct hotel and facilities show rounds for new and existing clients, showcasing the hotel's meeting, conference and event spaces.
• Identify opportunities to upsell Food & Beverage, meeting spaces and additional hotel services, while securing profitable terms for the hotel.
• Follow up with clients after events, gathering feedback, addressing any outstanding matters and identifying opportunities for repeat business.
• Work closely with the Credit Controller and relevant departments to ensure deposits, credit applications and billing requirements are managed correctly.
• Maintain accurate and professional group files and ensure all client correspondence and event information is recorded appropriately.

• Experience: Previous experience in Groups & Events, Conference & Banqueting, Sales or a similar hotel environment is desirable.
• Organisation: Strong organisational with the ability to manage multiple bookings, deadlines and operational requirements simultaneously.
• Communication: Excellent communication and interpersonal skills, with confidence dealing with clients, delegates and internal departments.
• Customer Focus: A genuine passion for delivering excellent service and creating positive client experiences.
• Commercial Awareness: Ability to identify upselling opportunities and balance customer requirements with the commercial interests of the hotel.
• Problem Solving: Proactive and practical approach to handling operational challenges, complaints and changing client requirements.
• Attention to…