Hospitality Manager

London

Monday to Friday

Up to £42,000

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week’s enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Are you a culinary connoisseur and gastronomic genius? Do you have an insatiable passion for the culinary arts and a burning desire to create masterful dishes that delight the senses? Yes? Then this is the role for you. At Baxter Storey we offer an exceptional culinary playground where your creativity can flourish and your talents shine. We wholeheartedly believe that the best food comes from nurturing talent, and empowering our chefs to continuously evolve and refine their craft, that’s why invest in you to develop your professional growth.

As a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a passionate Executive Chef keen to make a name for yourself within the food service industry, we would love to hear from you!

• Manage the day-to-day delivery of all hospitality services, including meetings, conferences, events, boardroom catering, and VIP functions.
• Ensure all hospitality requests are delivered accurately, professionally, and in line with Service Level Agreements.
• Maintain exceptional standards of food presentation, service, cleanliness, and health & safety.
• Oversee hospitality bookings, event planning, and operational execution.
• Ensure all hospitality spaces are prepared to the highest standards before, during, and after events.

• Develop and maintain strong working relationships with stakeholders and key decision-makers.
• Act as the primary point of contact for hospitality-related enquiries and escalations.
• Conduct regular client reviews and gather feedback to drive continuous improvement.
• Anticipate client needs and proactively introduce innovative hospitality solutions.

• Lead, coach, and develop the hospitality team to deliver outstanding customer service.
• Conduct regular team meetings, training sessions, and performance reviews.
• Create a positive, inclusive, and high-performing culture.
• Manage staffing levels, rotas, absence management, recruitment, and succession planning.

• Manage hospitality budgets and achieve agreed financial targets.
• Monitor sales, labour costs, food costs, and operational expenditure.
• Identify opportunities to increase revenue and profitability.
• Produce accurate weekly and monthly reports on performance metrics.

• Ensure compliance with all company policies, food safety regulations, and health & safety legislation.
• Maintain excellent audit standards and ensure all documentation is completed accurately.
• Lead investigations and corrective actions relating to accidents, incidents, and customer complaints.
• Promote a strong food safety and compliance culture across the team.

• Work closely with culinary and operational teams to develop innovative hospitality concepts.
• Keep informed of industry trends and client expectations.
• Drive…