Reservations Executive

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.

This fine Grade II
* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.

At Raffles, you arrive as a guest, leave as a friend and return as family.

Reporting to the Reservations Manager, you will be responsible for the accurate, and efficient execution of hotel room reservations, providing the highest level of personal service. You will process all reservations according to the established hotel requirements. The Reservations Executive will be required to be independent and proactive, acting as in a professional manner on a day-to-day basis, including high demand periods.

• Answer incoming reservation inquiries via phone, email, or online channels promptly and courteously.
• Assist guests in making room reservations, providing information about room types, rates, and hotel facilities.
• Input reservation details accurately into the hotel's reservation system.
• Process modifications, cancellations, and re-bookings as requested by guests.
• Liaise with and ensure clear communication channels and methods with all other departments in order to facilitate complete guest service.
• Exceeding guest expectations on a daily basis.
• Communication with staff and guests in a friendly and professional manner.
• Provide personalized service to guests by anticipating their needs and preferences.
• Address guest concerns, complaints, or special requests in a professional and efficient manner.
• Offer recommendations and assistance to guests seeking information about local attractions, dining options, and transportation.
• Promote upselling and cross-selling opportunities to maximize room revenue.
• Utilize upselling techniques to offer room upgrades, additional amenities, or packages to guests.
• Maintain accurate records of reservations, guest information, and payment details.
• Process payment transactions and handle billing inquiries in compliance with hotel policies.

• Ensure that all potential and real hazards are reported immediately and rectified.
• Be fully conversant with all…