Room Service Supervisor

Are you passionate about delivering exceptional service in a luxury environment? Firmdale Hotels, renowned for ourvibrant and uniquely designed boutique hotels, is looking for an enthusiastic

Room Service Supervisor to join our prestigious Haymarket Hotel. We pride ourselves on providing outstanding hospitality and creating memorable experiences for our guests. If you have a keen eye for detail and a dedication to excellence, we want to hear from you.

Firmdale Hotels is a collection ofaward-winning boutique hotels located in the heart of London and New York. Our properties are known for their bold interiors, impeccable service, and innovative concepts. We believe in investing in our people, offering continuous training and opportunities for career progression within our dynamic team.

As the Room Service Supervisor, you will playa pivotal role in overseeing the daily operations of our room service department. You will collaborate with senior management and team members toensure the highest levels of customer service, consistently exceeding ourguests' expectations. Your leadership will be instrumental in maintaining our reputation for excellence.

• Oversee the daily management and operation of the room service department.
• Establish and maintain strong, professional relationships with ourguests, ensuring their needs are met with the highest level of service.
• Address and resolve guest complaints, effectively communicating with theFood and Beverage Manager to implement improvements.
• Ensure compliance with all health and safety regulations and company standards.
• Collaborate with the Food and Beverage Manager to deliver seamless andhigh-quality service.
• Ensure the completion of daily tasks and uphold the company's standards of excellence.
• Foster a positive and motivating work environment, promoting staff retention and development.

• Previous experience as an F&B Supervisor in a fast-paced, luxury venue.
• A strong passion for Food and Beverage, with extensive knowledge ofquality products and ingredients.
• Proven experience in managing, leading, motivating, and developing ateam.
• Excellent communication skills, both written and verbal.
• Meticulous attention to detail, ensuring every aspect of service meetsour high standards.

• Competitive hourly rate of £15.75 - £17.75inclusive of service charge.
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day,benefit from everyday savings and real time financial coaching.
• Health cashplan(including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets,gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service forwork attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training,professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York.

World renowned for their unique interiors and exceptional service, the hotelsare trailblazers in hospitality and design.

We are delighted to have been recognised by thehospitalityand travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

• Proud winners ofThe Times Best Places to Work for both 2024…