General Manager

General Manager – Lead the Way with Britain’s Oldest Brewer!

At Shepherd Neame, we know that great leadership creates memorable experiences. As a General Manager, you’ll take full responsibility for running the pub, leading your team, and delivering exceptional hospitality. You’ll be the driving force behind the business, ensuring smooth operations and a fantastic experience for every guest.

This is an exciting opportunity for an experienced hospitality leader with a passion for people and a track record of success.

Where You’ll Be Working

Mabel’s Tavern is a busy London pub located just a stone’s throw from Kings Cross and St Pancras stations in Mabledon Place. It is a friendly, traditional alehouse with a wide variety of superb beers and freshly prepared food on the menu.

What You’ll Do

• Take full ownership of the pub’s day-to-day operations and overall performance.
• Lead, motivate, and develop your team to deliver outstanding service.
• Manage budgets, stock control, and cost efficiency to maximise profitability.
• Ensure compliance with health, safety, and hygiene regulations.
• Drive sales and implement initiatives to grow the business.
• Handle customer queries and resolve issues promptly and professionally.
• Work closely with senior management to deliver company objectives.

What’s In It For You?

• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight stays at Managed House Hotels
• Up to 40% off select purchases from our Visitor Centre Shop in Faversham
• Exclusive discounts via Sheps Hut on hundreds of high street brands
• Access to a Workplace Mental Health Platform
• Company pension plan
• Enhanced company sick pay
• Career development opportunities across our pubs, Brewery, and Support Office
• Flexible working hours to suit your lifestyle

What You’ll Need

We're looking for behaviours that make a great General Manager:

• Leadership mindset – you inspire confidence and guide others positively.
• Commercial awareness – you understand how to drive sales and manage costs.
• Positive energy – you bring enthusiasm and a passion for hospitality.
• Responsibility – you take ownership and pride in delivering results.
• Adaptability – you stay calm and proactive when things get busy.
• Customer commitment – you go the extra mile to make guests feel valued.

Heritage, Culture & Our Values

Our heritage inspires our culture, and our values bring it to life:

• Sheps Spirit:
  Rooted in centuries of brewing tradition, we collaborate and innovate to deliver quality.
• Working Together:
  Just as our history was built on teamwork, we share knowledge and create an inclusive culture.
• Pride and Passion:
  We take pride in our craft and act as ambassadors for Britain’s oldest brewer.
• Be Authentic:
  Honesty and care have always been at the heart of Shepherd Neame and values we uphold every day.

Ready to join a team that blends heritage with innovation?