Hotel Operations Manager

Operations Manager Copthorne Tara Hotel London Kensington Copthorne Tara Hotel London Kensington is seeking a high-impact, experienced Operations Manager to help lead and strengthen the day-to-day running of the hotel. This is not a passive support role - it is a key leadership opportunity for someone who can drive operational excellence, elevate standards, and support the General Manager in delivering strong commercial and guest-focused results across the business.

With responsibility across Rooms Division, Food & Beverage, and wider hotel operations, this role is ideal for a visible, hands-on leader who thrives in a fast-paced, complex environment and knows how to bring departments together to deliver a seamless guest experience. The role also supports the General Manager in overseeing operational performance and deputising in their absence.

We are looking for someone who can:

• Lead from the front and maintain strong operational control across the hotel.
• Drive standards, productivity, service, and profitability.
• Build strong relationships across departments and create a culture of teamwork and accountability.
• Support Heads of Department to improve performance and guest satisfaction.
• Help shape a consistent, well-run, commercially focused operation.

• Support and oversee the day-to-day operation of the hotel across key departments.
• Deputise for the General Manager and take responsibility for hotel operations in their absence.
• Drive productivity, service quality, guest satisfaction, and financial performance.
• Work closely with Heads of Department to maintain high standards across Rooms and Food & Beverage.
• Monitor operational trends, standards, and systems to ensure the hotel remains competitive.
• Support the delivery of budgets, business plans, and operational objectives.
• Help control labour and operating costs in line with budget expectations.
• Lead by example in creating a positive, guest-focused and professional culture.
• Chair meetings and support the Executive team in achieving key business goals.
• Ensure departments are effectively planned, organised, and aligned with the needs of the business.
• Promote teamwork and communication across all departments.
• Support service improvements, operational initiatives, and changes in procedure where needed.
• Oversee guest complaint handling and ensure follow-up actions are completed effectively.
  
  Ensure hotel procedures, standards, and reporting requirements are followed consistently.

• Proven experience in a senior hotel operations role, ideally as an Operations Manager, Hotel Manager, or senior departmental leader.
• Strong background in hotel operations, with exposure to both Rooms and Food & Beverage.
• Commercially aware, with the ability to balance service delivery with cost control and business performance.
• A confident and credible leader who can influence, support, and challenge where needed.
• Strong presence on the floor - visible, hands-on, and guest-focused.
• Ability to lead in a fast-paced, high-volume environment.
• Excellent organisational and communication skills.
• Experience in performance management, team development, and cross-departmental leadership.
• Good understanding of hotel compliance, health & safety, and people management responsibilities.
• Resilient, adaptable, and comfortable managing change and operational pressure.

This role plays a key part in supporting and developing the wider hotel team. You will be expected to work closely with Heads of Department, promote employee engagement, support training and development, and help ensure effective people management practices across the hotel. You will also work in liaison with HR on matters such as recruitment, payroll issues, investigations, disciplinary matters, attendance, and team performance, while helping to reduce turnover and strengthen team capability.

The Operations Manager will have an important role in maintaining a safe, compliant, and well-managed hotel environment. This includes supporting Health & Safety compliance, risk awareness, fire safety responsibilities, security vigilance, incident reporting, and ensuring staff follow company procedures and legal requirements.

• A senior leadership opportunity in a busy, high-profile London hotel.
• Clear progression within an international hotel group.
• Training, development, and apprenticeship opportunities.
• Social events, wellbeing initiatives, and team activities.
• Meals on duty.
• Free…