Housekeeper - British Airways Arrivals Lounge Terminal

• Full-time
• Compensation: up to GBP 16.06 - monthly

Title:
Housekeeper (This is a zero hour position)

Location:
London Heathrow Terminal 5

Salary: £16.06 per hour

• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeship opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Access to an employee assistance programme
• Cycle to work scheme

At Baxter Storey, we believe that creating a lasting impression for our customers is not possible without the support of the entire team. That’s why we’re looking for a Housekeeper who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for exceptional experiences and creating unforgettable moments.

We believe that it is our people who set us apart; that’s why, as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a Housekeeper
who is enthusiastic and thrives in a harmonious and collaborative team, we would love to hear from you!

• To clean as appropriate all surfaces, furnishings and fittings using the specified equipment and cleaning products.
• To maintain sufficient supplies of cleaning materials and consumables relevant to the working area and ensure that they are stored safely and securely at all times.
• To use, maintain and ensure the safe storage of cleaning equipment and to report defects to the appropriate person.
• To provide a friendly, efficient and hygienic service to all customers.
• Set up tables, chairs, and other lounge furniture and arrange them appropriately.
• Clean and sanitize toilet cubicles, showers, tables, counters, and service areas regularly.
• Communicate effectively with team members to ensure smooth operations.
• Maintain a positive work environment by fostering teamwork and cooperation
• Be aware of COSHH regulations and use appropriate protective equipment when using chemicals.
• Adhering to dress code policies. Demonstrate excellence.
• Adhere to health & safety and hygiene regulations to maintain a safe environment.
• Follow proper hand hygiene procedures and maintain personal cleanliness.
• To treat your team members as you would expect to be treated.
• To co-operate with all team members and undertake duties in the cleaning areas as requested to ensure an efficient and effective service is delivered at all times
• To assist and share knowledge and experience with team members as required
• To report any accidents or near misses to your Supervisor as soon as they occur
• To ensure compliance with all instructions relating to the use and storage of materials/equipment necessary for cleaning tasks.
• To complete training courses as required.
• To rigorously follow the location cleaning schedules.

• Previous experience in a similar role, preferably in a hotel or busy setting.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Friendly and approachable demeanor, with a genuine desire to provide exceptional customer service.
• Ability to work well under pressure and handle customer complaints effectively.
• Excellent organisational and time management skills, with the ability to multitask and prioritise tasks in a fast-paced environment.
• Ability to work independently as well as part of a team, demonstrating a…