Switchboard Operator - Part Time

The Athenaeum is an independent, family-owned luxury hotel and residences overlooking Green Park, moments from Buckingham Palace and London’s most prestigious neighbourhoods. Offering a warm, authentic approach to luxury,the hotel combines an Original Local spirit with the feel of a welcoming haven in the heart of the city.

With beautifully appointed accommodation, a spa, restaurant and bar, The Athenaeum is a full-service haven where our people deliver genuine care,surprise and delight every day.

As part of Sir Richard Sutton Ltd, we offer the opportunity to grow withina family-owned business where individuality is valued and our teams feelsupported, trusted and proud of the experience they create together.

As a part of the Front of House team, you are at the heartof the operation to ensure that every step in the guest journey is well managed, and we exceed guest expectations. This position is responsible for proactive management of all hotel communications, administrative duties and provision of outstanding guest service.

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Acceptand deliver all messages correctly and promptly for both Guests and management
• Ensureall wake up calls take place at the correct time
• Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
• Handle emergency calls immediately and relay comprehensive and accurate information, as required
• Demonstratea high level of customer service at all times
• Demonstratea knowledge of all hotel services, local attractions and landmarks in thehotel vicinity

Here are just some of the benefits you can enjoy when youjoin us:

• Free and discounted hotel breaks
  - From thefirst day of service, you can benefit from a free break of one or two days inany Sutton Hotel Collection hotel, in a 12-month period. Additionally, you,your family and your friends are also entitled to discounted stays across allof our hotels including dining in our restaurants.
• Heka benefits platform – your access to Hekabegins from day one and is pre-loaded with a balance of £150 to use against awide range of wellness focussed products, experiences and schemes including health cash plans and gym memberships.
• Salary sacrifice schemes including cycle towork, tech and electric vehicles (T&Cs apply)
• Enhanced Maternity and Paternity Leave (26 weeksat 90% for expectant mothers, four weeks leave at 90% for fathers)
• Annual social and celebration events.
• Learning and Development
  - An extensive range of training opportunities are available to facilitate your personal development including our in-house Catalyst Aspire and Inspire programmes and external study sponsorship.
• Wisdom Wellbeing - A confidential, 24/365service offering CBT, therapy, up-to-date information, support and advice on abroad range of subjects.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking (where available), and bespoke uniforms for uniformed positions.

London, South-East England
- Great Britain