Bar Manager

Flat Iron Square isn't your typical bar. We're a high-energy London Bridge destination combining food, drink, live sport, events and entertainment across a unique multi-space venue. From packed match days and after-work drinks to private parties and weekend celebrations, the pace changes constantly and there's always something happening.

This is hospitality with energy, scale and personality. It's an environment for people who enjoy being busy, love leading teams and want to be part of a venue where they can genuinely make their mark.

You’ll take full ownership of the Flat Iron Square bars guest experience from the atmosphere, the standard of service, to the flow of a packed Saturday night and the quiet discipline that makes it look effortless. This is a hands‑on, high‑visibility role. You’ll lead from the bar, not a back office.

• Own every touchpoint, from the welcome to the last sip, and hold it to an high bar
• Build systems and pre-service rituals that mean great service happens consistently, not just when you're in the room
• Maintain 90%+ positive guest feedback; actively monitor reviews and respond with pace, ownership, and care
• Know your regulars by name, notice the small details, and make every table feel like the best table in the house
• Champion the drink story of the venue, offer a unique point of view, surprise and delight guests by educating them and offering new experiences and flavours
• Create an atmosphere guests can't quite put their finger on but can't stop talking about which is energetic, warm, and effortlessly cool
• Act fast on feedback; if something isn't right, you fix it that shift, not next week

• Own the full daily rhythm of the bar; prep, service, close, with precision, calm, and relentless consistency
• Lead floor planning and reservations strategy to maximise covers and pacing without ever compromising the guest experience
• Maintain impeccable standards across licensing, EHO, H&S, and site presentation to be always audit‑ready, never caught off guard
• Build and own the opening and closing checklists, service prep standards, and shift handover process so nothing falls through the gaps
• Run great pre-service briefings which are energising, focused, and packed with the information your team actually needs
• Sweat the details that guests notice without knowing they notice: cleanliness, temperature, lighting, music, pacing, timing
• Manage labour and cost with commercial intelligence by building rotas that serve the business and the team in equal measure
• Keep equipment, back of house, and supplier relationships in order; problems get solved, not parked

• Recruit with intent by hiring for character as much as skill, and build a team that reflects the Flat Iron Square spirit
• Deliver onboarding that actually prepares people; from day one, your team knows the brand, the food, and what great looks like
• Coach performance daily by giving honest, specific feedback in the moment
• Recognise brilliance loudly and publicly; deal with underperformance early, fairly, and with clarity
• Develop leaders within your team by identifying your best people and give them room and support to grow into bigger roles
• Build a culture of high standards and genuine care; people should feel challenged and supported in equal measure
• Hold team meetings that matter not by ticking boxes but by holding real conversations about performance, guests, and what's coming next
• Keep retention high; people stay at Flat Iron Square because they want to, not because they haven't got around to leaving

• Take full ownership of the bar P&L, from revenue through to EBITDA, you understand the numbers…