Front Office Team Leader

Job in Greater London, London, Greater London, W1B, England, UK

Listing for: Park Plaza

Full Time position
Listed on 2026-10-13

Job specializations:

Hospitality / Hotel / Catering
Hotel Front Desk, Guest Services, Hospitality & Tourism, Front Desk/Receptionist

Salary/Wage Range or Industry Benchmark: 14.89 GBP Hourly GBP 14.89 HOUR

At Park Plaza Westminster Bridge London, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Front Office Team Leader
, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression each time.

As a Front Office Team Leader, You Will Receive

Salary: £14.89 per hour plus incentive
Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
Heavily discounted hotel rates (extends to the Radisson Hotel Group and family & friends)
F&B discounts at our restaurants and bars (for your whole party)
Two free meals per day
Access to 40% of your pay before payday through Wagestream
Recommend a friend scheme – up to £750!
Vitality at work scheme with great gym discounts & more
Ride to Work scheme & free cycling lessons
24/7 employee assistance programme
Rota given 2 weeks in advance
Departmental productivity & service incentive scheme
Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
Free dry cleaning for work uniform
Annual Staff parties and events

As a Front Office Team Leader you will…

Have excellent detailed knowledge of Front Office operations
Excellent detailed knowledge of front office operations in a hotel
Who ensures guests’ needs are satisfactorily met
Who plays a hands-on role leading by example and taking opportunities to motivate, train and inspire the front office team members
Proficient with Microsoft Office and excellent knowledge of Opera
Take ownership of challenging situations with professionalism and calm
With previous experience as a Front Office Supervisor/Team Leader, Reception Supervisor, or Receptionist in a hotel

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
Park Plaza. Be part of it.