Concierge

The Harley Street Clinic Full time, 37.5 hours per week Shifts between 7:30am and 9:00pm, 5 days out of 7 including weekends Permanent

£28860 + excellent benefits

We’re looking for a Concierge to join our Patient Services team based at The Harley Street Clinic. The Concierge team plays a key role in creating an exceptional first impression for our patients and visitors, delivering a seamless and personalised experience from arrival through to departure. As part of one of the UK’s leading private hospitals, you'll help ensure every interaction reflects the high standards of service and care for which HCA Healthcare UK is known.

As a Concierge, you'll provide a professional, courteous and proactive service to patients, visitors and colleagues. From welcoming guests and assisting with way finding to supporting patients with luggage and mobility requirements, you'll help facilitate a safe, efficient and positive patient journey. This is an excellent opportunity for someone who is passionate about customer service and enjoys building relationships while working in a fast-paced healthcare environment.

Above all else, we're committed to the care and improvement of human life. It's this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Others may think this is just a Concierge role, but to us, you'll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

• Provide a professional, prompt and courteous concierge service to all patients, visitors and colleagues.
• Deliver a five-star welcome experience, ensuring all visitors are greeted with warmth, courtesy and professionalism.
• Support the safest and best possible patient journey throughout the hospital.
• Escort and direct patients and visitors to their required destinations.
• Assist patients with luggage and escort them to and from vehicles when required.
• Support patients and visitors entering and leaving the hospital, including wheelchair users.
• Provide cover across different concierge locations and reception areas when required.

• Previous experience in a concierge, hospitality, customer service, hotel or front-of-house environment is essential, ideally within a 5
  * setting
• Excellent customer service skills with a passion for delivering exceptional patient experiences
• Strong communication and interpersonal skills
• Flexibility to work shifts across a 7-day rota, including weekends.

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our colleagues, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Concierge you'll be eligible for:

• 25 days holiday each year (plus bank holidays), increasing with service, with the option to buy or sell leave.
• Private Healthcare Insurance for treatment at our leading hospitals.
• Private pension contribution which increases with length of service.
• Season Ticket Loan and Cycle to Work scheme.
• Group Life Assurance from day one.
• Critical illness cover.
• Enhanced Maternity and…