Butler, Pre St. Regis

• Premium e-learning platform access

Rooms & Guest Services Operations

37 Conduit St, Mayfair, London W1S 2YF
, United Kingdom VIEW ON MAP

Full Time

N

Non-Management

Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.

As a Butler, you will deliver bespoke and anticipatory service, ensuring every guest experience is seamless from pre‑arrival through to departure. Working closely with colleagues across the hotel, you will build meaningful connections with guests, understand their preferences and create memorable, personalised moments that exceed expectations. This role is ideal for a passionate service professional who thrives on attention to detail and delivering excellence.

• Provide personalised Butler service throughout the guest journey, from pre‑arrival to departure
• Anticipate guest needs and proactively deliver thoughtful, tailored experiences
• Coordinate requests across departments to ensure seamless and efficient service delivery
• Support the organisation and execution of guest preferences, amenities and special requests
• Collaborate with other departments to meet service standards
• Build strong rapport with guests, ensuring comfort, satisfaction and loyalty
• Handle guest enquiries and concerns with professionalism, discretion and care
• Maintain accurate records of guest preferences to personalise future stays
• Uphold St.Regis brand standards and signature service rituals at all times
• Ensure a safe and secure working environment, following all company policies and procedures
• Maintain a professional appearance, communication style and level of conduct at all times
• Take a hands‑on approach to daily tasks, ensuring service consistency and operational support

We are seeking a refined and service‑driven individual who embodies elegance, intuition and attention to detail. You will demonstrate a natural ability to connect with guests and deliver truly personalised service. You should have:

• Previous experience in butler service, ideally within a luxury environment
• A passion for personalised, anticipatory service
• Excellent interpersonal and communication skills
• Strong attention to detail and a proactive mindset
• Ability to work in a fast‑paced, high‑standards environment
• Confidence in handling guest requests with professionalism and discretion
• A collaborative approach and ability to work across multiple departments
• Professional presentation and a commitment to excellence

• Competitive salary designed to recognise excellence
• Enhanced pension
• Life assurance
• Company sick pay
• Additional holiday allowance
• Access to Benefit Hub's exclusive retail, wellness and travel privileges
• Friends & Family preferred rates at Marriott hotels worldwide

• Clear pathway for internal promotions and transfers
• Cross-department training to refine your craft and broaden your expertise
• Expert-led development programmes
• Continuous learning through structured programmes
• Premium e-learning platform access
• Be part of an exclusive pre-opening experience shaping the future of the property

• Private Medical Insurance
• Employee Assistance Programme
• Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
• Food &…